Customer Success Implementation Analyst

RELX

. Lead the end-to-end implementation lifecycle for Elsevier Clinical Solutions products, from project initiation through go-live and transition to Customer Success Management and Account Management .

Posted 9/25/2026full-timePhiladelphia • Pennsylvania • United StatesMid-LevelSenior💰 $59,200 - $98,600 per yearWebsite

About the role

Key responsibilities & impact

Lead the end-to-end implementation lifecycle for Elsevier Clinical Solutions products, from project initiation through go-live and transition to Customer Success Management and Account Management
Develop and manage project plans, timelines, milestones, risk mitigation strategies, and stakeholder communication plans
Serve as the primary customer contact during implementation
Manage multiple concurrent, high-complexity projects
Drive stakeholder engagement across clinical leadership, IT teams, project managers, and administrative staff
Provide subject matter expertise on product functionality, workflows, and best practices
Facilitate requirements gathering, workflow analysis, and solution design
Coordinate and support EHR integration efforts, including HL7 interfaces, data workflows, and interoperability requirements
Deliver training and education tailored to diverse user groups
Identify, manage, and proactively escalate risks, issues, and change requests
Collaborate with Product, Technology, Content, Sales, Account Management, and Customer Success teams
Develop and maintain customer-specific documentation, implementation artifacts, and best-practice resources
Contribute to continuous improvement of implementation methodologies, tools, and internal knowledge sharing

Requirements

What you’ll need

Background in Business, Healthcare Administration, Information Technology, or a related field
Experience in software implementation, project management, customer success, or related roles, preferably in healthcare or health IT
Demonstrated experience managing complex, multi-stakeholder implementation projects
Experience supporting or coordinating EHR integrations
Familiarity with HL7, interoperability concepts, and healthcare IT environments
Strong project management skills, including planning, execution, risk management, and stakeholder communication
Proven ability to drive customer engagement, adoption, and satisfaction throughout the implementation lifecycle
Excellent communication and presentation skills
Ability to engage technical and non-technical audiences
Highly organized with the ability to manage multiple priorities and projects simultaneously
Strong problem-solving skills with a proactive, solutions-oriented mindset
Ability to work collaboratively across cross-functional teams in a matrixed organization
Willingness to travel as needed, up to 25%

Benefits

Comp & perks

Flexible working options
Wellbeing initiatives
Shared parental leave
Study assistance
Sabbaticals
Medical, dental, and vision coverage
401(k) with match
Employee Share Purchase Plan
Wellness platform
Headspace subscription
Employee Assistance Programs
Short- and long-term disability insurance
Life insurance
Accidental death insurance
Critical illness insurance
Hospital indemnity insurance
Parental leave
Adoption support
Surrogacy support
HSA, FSA, dependent care, and commuter benefits
Paid time off
Volunteer and Employee Resource Group participation days