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RELX

Customer Success Specialist

RELX

. Proactively manage customer relationships throughout the lifecycle, driving onboarding, product adoption, engagement, and long-term satisfaction .

Posted 10/26/2026full-timeFrankfurt • GermanyMid-LevelSenior💰 €42,400 - €70,800 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and driving product adoption in a B2B environment, with strong capabilities in stakeholder management and data analysis to enhance customer satisfaction and retention.

Highest-signal resume keywords
Customer Relationship ManagementCustomer SuccessStakeholder ManagementData AnalysisFluency in English and Additional Language

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer OnboardingProduct TrainingCustomer Engagement AnalysisConsultative QuestioningAccount Management
Soft Skills
Relationship-BuildingCommunicationPresentationAnalytical SkillsTraining Skills
Tools & Technologies
SalesforceMicrosoft OfficeExcelPowerPointOutlookTeams
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
B2B EnvironmentCustomer EnablementCustomer RetentionCustomer AdvocacyContinuous Improvement

About the role

Key responsibilities & impact
  • Proactively manage customer relationships throughout the lifecycle, driving onboarding, product adoption, engagement, and long-term satisfaction
  • Build trusted relationships with key stakeholders and understand customer objectives, challenges, and business needs
  • Deliver onboarding, product training, and enablement sessions
  • Analyze customer engagement data to identify opportunities, improve adoption, and mitigate retention risks
  • Partner with Account Managers to support renewals, customer retention, advocacy, and growth opportunities
  • Collaborate with Sales, Product, Support, Marketing, and Editorial teams
  • Maintain accurate customer records in Salesforce
  • Contribute to continuous improvements in Customer Success processes and strategies

Requirements

What you’ll need
  • Bachelor's degree required
  • 3–5 years of client-facing experience in Customer Success, Account Management, Consulting, Customer Enablement, or related fields
  • Fluency in English and at least one additional language required
  • Experience managing customer relationships in a B2B environment preferred
  • Familiarity with Salesforce or similar CRM platforms is an advantage
  • Proficiency in Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams
  • Strong relationship-building, communication, stakeholder management, presentation, training, analytical, consultative questioning, and customer account management skills

Benefits

Comp & perks
  • Country specific benefits
  • Fair and accessible hiring process accommodations