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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong legal research capabilities, utilizing AI-enabled tools and established standards to deliver accurate and timely results. Proficient in customer service and effective communication, ensuring customer needs are met while maintaining high-quality work standards.
Highest-signal resume keywords
JD Or Paralegal CertificationLegal Research ProficiencyAI-Enabled Tools UsageUS Court System KnowledgeCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Legal ResearchCritical ThinkingWritten CommunicationOrder ManagementResearch AccuracyDetail OrientationBasic PC TroubleshootingInternet ResearchTestimonial History ResearchParty History Research
Soft Skills
Effective CommunicationProblem SolvingCollaborationAdaptabilityCustomer Issue Resolution
Tools & Technologies
Lexis AdvanceLexis +AI-Enabled Research ToolsMicrosoft OfficeWindows
Certifications & Qualifications
Paralegal CertificationJD
Industry Keywords
Legal TerminologyCourt RecordsExpert Witness SearchNet Promoter ScoreResearch Work Sample
About the role
Key responsibilities & impact- Conduct Testimonial History and Party History research using court records and legal research tools.
- Manage the life cycle of Expert Witness Search requests.
- Deliver clear, concise, accurate, timely, and thorough communication to customers.
- Apply established standards to the order management process.
- Represent the customer’s needs by reporting feedback and supporting issue resolution.
- Complete Testimonial History and Party History search orders accurately and within turnaround targets.
- Cross-train and provide support across other research queues as business needs change, including JV, ID’ing, ECR, and Request Entry.
- Use AI-enabled tools as part of legal research workflows to improve research efficiency and quality, while applying professional judgment to validate results for accuracy, relevance, and completeness.
- Collaborate with the team to meet quality and turnaround objectives.
- Complete part-time training during the first three months.
Requirements
What you’ll need- Have a JD, paralegal certification, or equivalent education or experience that demonstrates substantial legal research capability.
- Working knowledge of the US court system and legal terminology.
- Effective research, critical thinking, and written communication skills, with the ability to produce accurate, detailed work.
- Availability to work 20 hours per week, Monday through Friday, during one of the specified work schedules.
- Ability to provide high-quality customer service and work toward resolving customer issues during the initial interaction whenever possible.
- Proficient with Windows, Microsoft Office, internet research, and basic PC troubleshooting.
- Proficiency using AI-enabled tools for legal research, including selecting appropriate tools and critically evaluating AI-generated results for accuracy, relevance, and completeness.
- Ability to apply business judgment to understand how decisions may affect customer satisfaction, including Net Promoter Score (NPS).
- Experience with Lexis Advance, Lexis +, or similar legal research tools is advantageous, along with the ability and willingness to learn new products, including Party History Search.
- Candidates may be asked to complete a research-based work sample as part of the recruitment process.
Benefits
Comp & perks- This position is not eligible for benefits.