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RELX

Head of Global Customer Operations Strategy – Chief of Staff

RELX

. Serve as strategic and operational partner to the SVP, Global Customer Operations, as Chief of Staff .

Posted 9/22/2026full-timeRemote • United States, Canada, MexicoLead💰 $148,800 - $276,300 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic and operational leadership, with a focus on customer operations, business planning, and transformation initiatives. Proven ability to influence stakeholders and drive execution of multi-year operational strategies that deliver measurable impact.

Highest-signal resume keywords
Chief Of Staff ExperienceStrategic PlanningFinancial AcumenExecutive CommunicationGlobal Customer Operations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operational StrategyBudget PlanningPerformance MeasurementKPI DesignData-Driven Operating ModelsAnalytical CapabilitiesWorkforce PlanningAutomation IntegrationChange ManagementDecision Framing
Soft Skills
Influencing StakeholdersRelationship BuildingCross-Functional CollaborationLeadershipCommunication
Tools & Technologies
AI IntegrationAutomation ToolsPerformance Management Systems
Industry Keywords
Customer OperationsBusiness OperationsManagement ConsultingTransformationService Delivery

About the role

Key responsibilities & impact
  • Serve as strategic and operational partner to the SVP, Global Customer Operations, as Chief of Staff
  • Translate GCO’s long-term ambition into priorities, integrated plans, and disciplined execution across regions and business units
  • Lead enterprise planning, executive operating cadence, strategic programs, investment and capacity planning, executive communications, and AI and automation integration
  • Prepare the SVP for key engagements through briefings, recommendations, positioning, and follow-up
  • Shape board-level, C-suite, and executive materials and decision-ready narratives
  • Partner with Finance and the SVP on budgets, forecasts, variance analysis, and business cases
  • Lead strategic capacity planning across regions, workforce supply, automation benefits, cross-skilling, and financial constraints
  • Govern workforce actions and change readiness, including redeployment, cross-skilling, site disruption planning, and approved workforce changes
  • Partner with HR, Finance, and regional leaders on workforce planning, organization design, capabilities, succession, and talent actions
  • Establish governance with RELX shared services leadership in the Philippines and the SVP
  • Design and run the SVP’s leadership operating rhythm, including agendas, decision framing, pre-reads, action tracking, and follow-through
  • Maintain decision logs, escalation discipline, and cross-functional dependency management
  • Establish consistent business reviews with business units and Managing Directors using common metrics and trusted data
  • Protect SVP focus on highest-value priorities and move strategic programs from design to execution
  • Build relationships across Product, Technology, Sales, Marketing, Finance, HR, Legal, and business units
  • Represent GCO in enterprise transformation forums
  • Maintain forward-looking views of REPH workforce delivery capacity and coordinate workforce and capacity actions with REPH, HR, Finance, and regional leaders
  • Translate approved technology and automation benefits into workforce and capacity plans aligned to GCO priorities

Requirements

What you’ll need
  • Progressive leadership experience in customer operations, business operations, strategy, management consulting, or a related discipline, including global or multi-region experience
  • Demonstrated success in a Chief of Staff, strategy, business operations, transformation, or comparable role supporting a senior executive
  • Proven ability to build and execute multi-year operational strategies delivering measurable customer, financial, and operational impact
  • Experience leading experienced professionals and, ideally, people leaders
  • Exceptional executive communication skills for board, C-suite, and senior leadership audiences
  • Strong financial and analytical acumen, including budget planning, business cases, performance measurement, and KPI design
  • Ability to influence senior stakeholders and drive outcomes without direct authority
  • Experience in global customer operations, contact center, service delivery, or another high-volume customer environment
  • Experience building data-driven operating models, performance-management systems, and analytical capabilities
  • Working fluency with AI and automation in customer operations, including organizational and workforce implications
  • Experience supporting transformation, scaling, restructuring, or operating-model change across multiple geographies

Benefits

Comp & perks
  • Healthy work/life balance initiatives
  • Wellbeing initiatives
  • Shared parental leave
  • Study assistance
  • Sabbaticals
  • Flexible working hours
  • Annual incentive bonus
  • Country-specific benefits
  • Disability and accommodation support during hiring