Head of Strategy, Customer Data Management

RELX

. Define and maintain the UK and Ireland Customer Data Management strategy, including priority markets, customer needs, growth opportunities and competitive positioning .

Posted 9/30/2026full-timeCardiff • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Data Management strategy, with a focus on consumer data, data quality, and master data management. Proven ability to lead cross-functional initiatives and translate complex customer needs into actionable business and technology priorities.

Highest-signal resume keywords

Customer Data ManagementData QualityMaster Data ManagementStakeholder ManagementStrategic Judgement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data GovernanceIdentity ResolutionMarket StrategyProposition DevelopmentAnalytical Skills

Soft Skills

Influencing SkillsCuriosityCommunication Skills

Industry Keywords

Customer InsightsCompetitive PositioningCross-Functional InitiativesCustomer Value MeasuresCommercial Models

About the role

Key responsibilities & impact

Define and maintain the UK and Ireland Customer Data Management strategy, including priority markets, customer needs, growth opportunities and competitive positioning
Use customer, market, regulatory and competitor insight to inform strategic choices and investment priorities
Shape customer propositions with clear positioning, packaging and commercial models
Translate customer and market needs into strategic requirements for product, data, technology and operational teams
Develop business cases for new and enhanced capabilities
Lead cross-functional initiatives that improve customer outcomes and develop scalable data solutions and services
Establish measures of customer value and proposition effectiveness
Support Sales, Pre-Sales and Marketing with value propositions, market insight, customer evidence and sector-specific narratives

Requirements

What you’ll need

Significant experience in consumer data, data quality, master data management, identity resolution, data governance or a closely related data-driven market
Strong strategic and commercial judgement, with experience of market strategy, proposition development or product strategy
Ability to translate complex customer challenges into clear business, data and technology priorities
Successful track record of leading cross-functional change in a matrixed organisation
Strong stakeholder management and influencing skills, including confidence working with senior leaders and customers
Excellent analytical skills and ability to combine quantitative evidence with customer and market insight
Ability to explain complex data concepts in clear, commercially relevant language
Curiosity about emerging customer needs, technology, regulation and competitive developments

Benefits

Comp & perks

Country specific benefits
Well-being and happiness support
Accessible hiring process and workplace accommodations where required