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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in LexisNexis Intellectual Property products and services, leveraging generative AI tools for research and customer engagement. Proven ability to drive product adoption and deliver exceptional customer experiences through effective communication and training.
Highest-signal resume keywords
Generative AI Tools ProficiencyCustomer-Facing ExperienceCRM System ExperiencePatent Prosecution KnowledgeCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product KnowledgeMarket AnalysisTroubleshooting SkillsProblem-Solving SkillsPresentation Skills
Soft Skills
Excellent Communication SkillsAdaptabilityIndependent Work
Tools & Technologies
Generative AI ToolsSalesforcePatent Center
Industry Keywords
Intellectual PropertyPatent ProsecutionIP AnalyticsLegal TechCustomer Engagement
About the role
Key responsibilities & impact- Increase awareness and drive usage and preference of LexisNexis content, products, and services
- Identify and target revenue and growth opportunities within assigned markets and/or accounts
- Demonstrate deep product knowledge and act as an internal resource for Product, Sales, and Marketing teams
- Create and deliver specialized customer presentations communicating value propositions and competitive differentiators
- Provide sales team support and training through joint calls, demonstrations, and training
- Research the competitive landscape and present market analyses to Product, Segment, and Marketing teams
- Use generative AI tools to improve efficiency in research, customer communications, training content, and usage analysis
- Serve as a subject matter expert for the LexisNexis Intellectual Property product suite
- Help customers realize value through training, presentations, demonstrations, and strategic engagement
- Drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience
Requirements
What you’ll need- Equivalent experience in a customer-facing role
- Proven ability to work independently, manage multiple client relationships, and adapt quickly to shifting priorities
- Strong troubleshooting and problem-solving skills
- Excellent verbal, written, and presentation communication skills
- Demonstrated proficiency with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis, with an understanding of their limitations and confidentiality considerations
- Experience using a CRM system (e.g., Salesforce)
- Experience working collaboratively with cross-functional teams
- Ability to travel approximately 25%
- Preferred: Hands-on U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner
- Preferred: Working command of the patent prosecution lifecycle and USPTO systems such as Patent Center
- Preferred: Prior customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor
- Preferred: Experience with AI coding or agent tools (e.g., Codex, Claude Code) for automating workflows or analyzing data
- Preferred: Familiarity with IP analytics, patent search, patent prosecution, or related intellectual property technologies
Benefits
Comp & perks- Flexible working hours
- Wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Country specific benefits
- Travel opportunity (approximately 25%)