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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process mapping, workflow improvement, and AI-enabled automation, with a strong focus on stakeholder engagement and change management. Proficient in utilizing AI tools and analytics to drive operational efficiency and support data-driven decision-making.
Highest-signal resume keywords
Process MappingAI-Enabled AutomationStakeholder EngagementWorkflow ImprovementChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisProcess TransformationQuantitative AnalysisWorkflow RedesignAI FluencyLow-Code PlatformsRPAProcess MiningGenerative AI ToolsPerformance Metrics
Soft Skills
Strong CommunicationStakeholder ManagementCuriosity for Emerging TechnologyAgile MindsetCollaboration
Tools & Technologies
BusinessOptixSignavioAI ToolsAutomation ToolsData Analytics Tools
Industry Keywords
AI-Enabled EnvironmentsOperational EfficiencyHuman OversightResponsible AIDigital Workflows
Tech Stack
Tools & technologiesRPA
About the role
Key responsibilities & impact- Support the Director of Business Analysis
- Implement agentic and AI-enabled capabilities across Global Operations
- Improve operational efficiency and performance through AI-enabled and low-code solutions
- Analyze and redesign workflows using process and value stream mapping
- Collaborate with technology and data teams to structure workflows for data-driven decision-making and automation
- Support the introduction and adoption of autonomous agents and AI tools within defined operational boundaries
- Ensure human oversight, transparency, and compliance
- Define and track success metrics for improvements in speed, quality, and scalability
- Support stakeholder engagement, communication, and training for change management initiatives
- Translate business needs into actionable requirements for AI-enabled workflows and automation
- Lead process mapping and improvement initiatives and identify automation opportunities
- Define human-agent collaboration workflows
- Enable adoption of agentic and digital workflows across global teams
- Use analytics and metrics to validate assumptions, measure automation impact, and guide continuous improvement
- Support AI-ready operating model design and implementation
- Apply AI technologies to rethink workflows, improve decisions, and drive intelligent automation
- Use AI tools for analysis, summarization, documentation, ideation, and workflow design
- Explore new AI capabilities to identify workflow innovation opportunities
- Contribute to responsible AI adoption and governance
- Identify and share reusable workflow patterns and best practices
- Collaborate with technology, data, and operations partners to deliver measurable transformation outcomes
Requirements
What you’ll need- Minimum of 5 to 7 years of experience in business analysis, process transformation, or digital operations, ideally within large-scale, AI-enabled environments
- Demonstrated success leading end-to-end process mapping and workflow improvement initiatives
- Strong analytical and quantitative skills with the ability to measure and communicate performance improvements
- Experience with process mapping and process documentation tools
- BusinessOptix preferred but not mandatory
- Signavio or similar tools acceptable
- Proven experience redesigning processes to enable agentic and AI-driven automation
- Ability to reimagine workflows, challenge traditional approaches, and apply AI fluency to connect business needs with intelligent solutions
- Experience with AI or automation tools such as low-code platforms, RPA, process mining, or similar technologies
- Experience supporting AI adoption and change management in cross-functional or global organizations
- Awareness of responsible and ethical AI use, including fairness, transparency, and human oversight
- Demonstrated ability to use AI tools in daily work, craft effective prompts, and treat AI as a collaborative partner in problem-solving and workflow design
- Experience with generative AI tools such as ChatGPT, Claude, or Copilot
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Strong communication and stakeholder management and relationship skills
- Ability to work effectively across technical and business teams and translate complex ideas into clear, actionable insights
- Curiosity for emerging technology trends and willingness to explore AI capabilities through pilots, prototypes, and new ways of working
- Demonstrated agile mindset with experience in iterative improvement and rapid learning
Benefits
Comp & perks- Country-specific benefits
- Well-being and happiness support
- Accessible hiring process accommodations