Senior UX Researcher

RELX

. Lead user research activities across Public Safety, Civilian, and Vital Core products .

Posted 10/8/2026full-timeRemote • United StatesSenior💰 $107,646 - $171,954 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in user research methodologies, including customer interviews, usability studies, and journey mapping, while effectively translating findings into actionable product recommendations. Proficient in collaborating with cross-functional teams to enhance product design and ensure compliance with accessibility standards.

Highest-signal resume keywords

User Research TechniquesUsability StudiesWireframing and PrototypingDigital Accessibility StandardsCollaboration with Cross-Functional Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User ResearchCustomer InterviewsJourney MappingProduct ValidationData AnalysisWireframesWorkflowsPrototypesFront-End DevelopmentAccessibility Testing

Soft Skills

Clear CommunicationCollaborationRelationship BuildingMentoringProblem Solving

Tools & Technologies

FullStoryCrazy EggUserlytics

Certifications & Qualifications

CJIS Compliance Certification

Industry Keywords

Public SafetyCivilian ProductsVital Core ProductsAccessibility ReviewsVPATsACRsWCAG Compliance

About the role

Key responsibilities & impact

Lead user research activities across Public Safety, Civilian, and Vital Core products
Plan and conduct customer interviews, usability studies, field research, journey mapping, and product validation activities
Gather, evaluate, and develop understanding of customer use cases, market segments, competitors, and the regulatory environment
Translate research findings and data into actionable product recommendations, design improvements, and future research strategies
Present research findings and learnings to stakeholders and share insights across the organization
Partner with UX designers so user feedback and testing inform the design process
Create research documentation, analysis outputs, wireframes, workflows, prototypes, and interaction designs when additional design capacity is needed
Work with designers to define product structure and layout, iterate on solutions, and test design work with users
Partner with Product Management, Engineering, Customer Success, Sales, and technology teams to align solutions with customer and business needs
Support customer demonstrations, beta programs, and feedback initiatives
Use qualitative and quantitative data, analytics, customer insight, and other sources to establish project metrics, identify evidence gaps, and guide testing strategy
Apply research methods across remote, in-person, moderated, and unmoderated contexts
Use research and analysis tools including FullStory, Crazy Egg, and Userlytics
Mentor junior researchers and help strengthen research practices and technical skills
Contribute to accessibility reviews, testing, remediation recommendations, and compliance documentation
Support creation and maintenance of VPATs and ACRs

Requirements

What you’ll need

6-8 years of relevant user research, UX, product design, or related experience
Demonstrated experience applying multiple UX research techniques and selecting appropriate research approaches for different contexts
Experience conducting customer interviews, usability studies, field research, journey mapping, and product validation
Ability to analyze research findings and data, identify problems, and recommend practical solutions
Experience presenting research insights and recommendations clearly to stakeholders
Ability to collaborate effectively with UX design, product, engineering, customer success, sales, and technology teams
Experience creating research documentation and analysis outputs
Hands-on ability to create wireframes, workflows, prototypes, or interaction designs when design support is needed
Ability to build strong working relationships, communicate clearly, work collaboratively, and manage day-to-day issues independently
Bachelor’s or master’s degree in psychology, UX, human-computer interaction, product design, design, graphic design, or a related discipline is preferred but not required
Experience with digital accessibility standards and practices, including WCAG
Experience preparing or maintaining VPATs and ACRs
Experience with accessibility testing, remediation recommendations, or compliance documentation
Front-end development experience
Must pass the standard company background check and enhanced criminal background check
Must be certified by state and local law enforcement to access criminal justice information and maintain CJIS compliance

Benefits

Comp & perks

Comprehensive, multi-carrier medical, dental and vision benefits
401(k) with match
Employee Share Purchase Plan
Wellness platform with incentives
Headspace app subscription
Employee Assistance and Time-off Programs
Short-and-Long Term Disability insurance
Life and Accidental Death Insurance
Critical Illness insurance
Hospital Indemnity
Bonding and family care leaves
Adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Annual Paid Time Off
Up to two days of paid leave each to participate in Employee Resource Groups
Up to two days of paid leave each to volunteer with your charity of choice
Annual incentive bonus
Country specific benefits