Software Engineer II

RELX

. Provide user support and assist in strategic development and enhancement of Salesforce .

Posted 9/18/2026full-timeChennai • IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce administration and development, with a strong focus on user support, business analysis, and process improvement. Capable of aligning Salesforce solutions with business objectives while effectively communicating with both technical and non-technical stakeholders.

Highest-signal resume keywords

Salesforce AdministrationSalesforce DevelopmentBusiness AnalysisAgile Project ExperienceSalesforce Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AdministrationSalesforce DevelopmentBusiness Process ImprovementData AnalysisUI Design Principles

Soft Skills

Communication SkillsAnalytical Skills

Tools & Technologies

Salesforce PlatformSalesforce Org

Certifications & Qualifications

Salesforce Certified Advanced AdministratorSalesforce Certified DeveloperSalesforce Certified Platform App Builder

Industry Keywords

User Acceptance TestingStakeholder SupportIntegration MonitoringBest PracticesTechnical Documentation

About the role

Key responsibilities & impact

Provide user support and assist in strategic development and enhancement of Salesforce
Engage directly with global, multi-functional teams
Support editorial relationships and licenses for secondary content
Provide direct end-user and key stakeholder support
Conduct business analysis and continual business process improvement
Assess and advance complementary Salesforce technologies
Align Salesforce development with Sales & Marketing business objectives
Act as the business-facing Subject Matter Expert for the Salesforce technology stack
Create end-user documentation
Capture and evaluate business requirements
Support stakeholders during UAT and development lifecycle phases
Execute development throughout phased implementation
Work directly with business leaders and sales teams
Provide system and business process expertise for projects and integrations
Review solution summaries for best practices and user-focused development
Monitor and troubleshoot integrations
Document and share technical, business process, best practice, and reference architecture knowledge
Apply advanced Salesforce technical principles and contribute to new principles and concepts
Pursue self-initiated courses of action toward long-range goals and objectives

Requirements

What you’ll need

Degree in Computer Science, Software Engineering, MIS or related field preferred
1+ years previous administrative experience with Salesforce
Salesforce Certified Advanced Administrator or Developer certification preferred
Salesforce Certified Platform App Builder certification preferred
Experience working in Agile projects
Strong understanding of how to build and support highly scalable and reliable solutions on Salesforce Platform
Proven ability to manage and resolve complex and ambiguous technical issues
Demonstrated support success with at least one large Salesforce Org
Understanding of UI design principles and best practices
Exceptional analytical skills and experience working with large-scale, complex datasets
Communication skills for both a technical and business audience

Benefits

Comp & perks

Healthy work/life balance
Numerous wellbeing initiatives
Family leave
Tuition reimbursement
Flexible working hours
Group Health Insurance Policy (covering self and family)
Group Life insurance/accident policy
Generous long-service awards
New Baby gift
Subsidized food provided (applies to India- Chennai)
Casual Leave
Sick Leave
Privilege Leave
Compassionate Leave
Special Sick Leave
Gazetted Public Holiday
Maternity/Paternity Leave
Free Transport provided to and from the office (applies to India-Chennai)