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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce administration and development, with a strong focus on user support, business analysis, and process improvement. Capable of aligning Salesforce solutions with business objectives while managing complex technical issues and stakeholder engagement.
Highest-signal resume keywords
Salesforce AdministrationSalesforce DevelopmentBusiness AnalysisAgile Project ExperienceSalesforce Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce AdministrationSalesforce DevelopmentBusiness Process ImprovementUser Acceptance Testing (UAT)Data AnalysisUI Design PrinciplesIntegration TroubleshootingTechnical DocumentationSalesforce Platform SolutionsComplex Problem Resolution
Soft Skills
Communication SkillsStakeholder EngagementAnalytical Skills
Tools & Technologies
SalesforceSalesforce TechnologiesAgile Methodologies
Certifications & Qualifications
Salesforce Certified Advanced AdministratorSalesforce Certified DeveloperSalesforce Certified Platform App Builder
Industry Keywords
User SupportBusiness ObjectivesEditorial RelationshipsSecondary ContentGlobal Teams
About the role
Key responsibilities & impact- Provide user support and assist in strategic development and enhancement of Salesforce
- Engage directly with global, multi-functional teams
- Support editorial relationships and licenses for secondary content
- Provide direct user engagement and support, stakeholder support and business analysis
- Drive continual business process improvement
- Assess and advance complementary Salesforce technologies
- Align Salesforce development with Sales & Marketing business objectives
- Act as the business-facing Subject Matter Expert for the Salesforce technology stack
- Provide real-time user support and end-user documentation
- Capture and evaluate business requirements
- Support stakeholders during UAT and development lifecycle phases
- Execute required development throughout phased implementation
- Work directly with business leaders and sales teams with accountability for end-user support
- Provide system and business process expertise when scoping projects and integrations
- Review solution summaries for best-practice adherence and fit-for-purpose development
- Monitor and troubleshoot integrations
- Document and share technical, business process, best-practice and reference architecture knowledge
- Apply advanced Salesforce technical principles and contribute to new principles and concepts
- Pursue self-initiated courses of action toward long-range goals, consulting with business stakeholders
Requirements
What you’ll need- Degree in Computer Science, Software Engineering, MIS or related field preferred
- 1+ years previous administrative experience with Salesforce
- Salesforce Certified Advanced Administrator or Developer certification preferred
- Salesforce Certified Platform App Builder certification preferred
- Experience working in Agile projects
- Strong understanding of how to build and support highly scalable and reliable solutions on Salesforce Platform
- Proven ability to manage and resolve complex and ambiguous technical issues
- Demonstrated support success with at least one large Salesforce Org
- Understanding of UI design principles and best practices
- Exceptional analytical skills and experience working with large-scale, complex datasets
- Communication skills for both a technical and business audience
Benefits
Comp & perks- Healthy work/life balance initiatives
- Wellbeing initiatives
- Family leave
- Tuition reimbursement
- Flexible working hours
- Group Health Insurance Policy (covering self and family)
- Group Life insurance/accident policy
- Generous long-service awards
- New Baby gift
- Subsidized food provided (applies to India- Chennai)
- Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
- Free Transport provided to and from the office (applies to India-Chennai)