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RELX

Software Management Analyst I

RELX

. Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels .

Posted 10/20/2026full-timeUnited StatesMid-LevelSenior💰 $53,900 - $89,800 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing software licensing and provisioning tasks. Proficient in using ticketing systems like ServiceNow and basic Microsoft Office tools to support IT service management and customer service needs.

Highest-signal resume keywords
ServiceNow Ticketing SystemSoftware LicensingMicrosoft ExcelCustomer ServiceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Software ProvisioningLicense ManagementSoftware Inventory ManagementUsage ReportingApproval Processes
Soft Skills
Attention to DetailClear CommunicationCustomer Service MindsetAbility to Follow ProceduresTime Management
Tools & Technologies
Microsoft OutlookMicrosoft Teams
Industry Keywords
IT Service ManagementSoftware GovernanceLicense ReconciliationTicket Documentation

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels
  • Assign approved licenses and provide access or installation instructions
  • Coordinate with IT support when needed
  • Review usage reports, contact users to confirm ongoing needs, and remove or reassign unused licenses
  • Update license assignments, subscription details, software inventory, and ticket documentation
  • Provision, transfer, or remove software access for new hires, role changes, and departing employees
  • Respond to questions about software availability, request status, and access issues
  • Escalate complex matters and exceptions to the appropriate team
  • Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting
  • Ensure requests meet approval, licensing, and software governance requirements

Requirements

What you’ll need
  • Strong organizational skills and attention to detail
  • Clear written and verbal communication skills and a customer service mindset
  • Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training
  • Basic proficiency with Microsoft Excel, Outlook, and Teams
  • Interest in learning software licensing, provisioning, and IT service management
  • Based in the United States within the Central or Eastern time zone
  • Prior software asset management experience is not required
  • Relevant education, internships, customer service, administrative, or IT support experience will be considered
  • Familiarity with ServiceNow or another ticketing system

Benefits

Comp & perks
  • Annual incentive bonus
  • Wellbeing initiatives
  • Shared parental leave
  • Study assistance
  • Sabbaticals
  • Flexible working hours
  • Country-specific benefits
  • Accommodation or adjustment support for applicants with disabilities or other needs