Software Management Analyst I

RELX

. Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $53,900 - $89,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing software licensing and provisioning tasks. Proficient in using ticketing systems like ServiceNow and Microsoft tools to support IT service management and customer service needs.

Highest-signal resume keywords

ServiceNow Ticketing SystemSoftware LicensingMicrosoft ExcelCustomer ServiceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ProvisioningLicense ManagementUsage ReportingSoftware Inventory ManagementLicense Reconciliation

Soft Skills

Clear CommunicationAttention to DetailCustomer Service MindsetAbility to Follow ProceduresTime Management

Tools & Technologies

Microsoft OutlookMicrosoft Teams

Industry Keywords

IT Service ManagementSoftware GovernanceApproval Processes

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels
Assign approved licenses, provide access or installation instructions, and coordinate with IT support when needed
Review usage reports, contact users to confirm ongoing needs, and remove or reassign unused licenses
Update license assignments, subscription details, software inventory, and ticket documentation
Provision, transfer, or remove software access for new hires, role changes, and departing employees
Respond to questions about software availability, request status, and access issues; escalate complex matters
Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting
Ensure requests meet approval, licensing, and software governance requirements, and escalate exceptions

Requirements

What you’ll need

Strong organizational skills and attention to detail
Clear written and verbal communication skills and a customer service mindset
Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training
Basic proficiency with Microsoft Excel, Outlook, and Teams
Interest in learning software licensing, provisioning, and IT service management
Based in the United States within the Central or Eastern time zone
Relevant education, internships, customer service, administrative, or IT support experience will be considered
Familiarity with ServiceNow or another ticketing system

Benefits

Comp & perks

Annual incentive bonus
Wellbeing initiatives
Shared parental leave
Study assistance
Sabbaticals
Flexible working hours
Country specific benefits
Accommodation or adjustment support for applicants with disabilities or other needs