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RELX

Strategic Customer Engagement Manager

RELX

. Engage with the RAD to develop action plans that build Elsevier advocacy across customer segments targeted in the GTM Plan .

Posted 10/23/2026full-timeShanghai • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic stakeholder engagement, capability assessments, and business development planning. Proven ability to design and implement effective engagement strategies for large-scale deals while delivering complex solutions on budget.

Highest-signal resume keywords
Strategic Stakeholder EngagementCapability AssessmentsBusiness Development PlanningEngagement Strategies for Large-Scale DealsMarket Trend Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Needs AnalysisStrategic PlanningPre-Sales ConsultationPreparing Strategic RecommendationsManaging Complex Solutions
Soft Skills
Consultative EngagementCollaborationPresentation SkillsAdvisory Skills
Industry Keywords
Customer SegmentsSales Team SupportValue StoriesCase StudiesSuccess Stories

About the role

Key responsibilities & impact
  • Engage with the RAD to develop action plans that build Elsevier advocacy across customer segments targeted in the GTM Plan
  • Lead consultative engagements through capability assessments, needs analysis, and strategic planning
  • Position Elsevier as a trusted knowledge partner for improving education and research quality through high-quality content and structured capacity-building initiatives
  • Support the Sales Team with business development planning and pre-sales consultation
  • Collaborate with Sales, Product, and Marketing teams on value stories, case studies, and success stories aligned with China Region GTM objectives
  • Prepare and present strategic recommendations, business cases, and progress reports to senior management and stakeholders
  • Design and implement engagement strategies for large-scale deals
  • Act as a trusted advisor to high-value prospects and expand adoption and strategic partnerships
  • Monitor market trends, competitor activities, and customer feedback to optimize customer engagement
  • Ensure successful, on-budget delivery of complex solutions and identify growth opportunities within existing accounts

Requirements

What you’ll need
  • Experience engaging with strategic stakeholders and customer segments
  • Experience conducting capability assessments, needs analysis, and strategic planning
  • Experience supporting business development planning and pre-sales consultation
  • Experience collaborating with Sales, Product, and Marketing teams
  • Experience preparing strategic recommendations, business cases, and progress reports
  • Experience designing and implementing engagement strategies for large-scale deals
  • Experience managing complex solutions and customer relationships
  • Ability to monitor market trends, competitor activities, and customer feedback
  • Ability to deliver solutions successfully and on budget

Benefits

Comp & perks
  • Country specific benefits
  • Reasonable accommodations or adjustments during the hiring process