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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities, including client relationship management, content creation for newsletters and social media, and proficiency in database maintenance and email marketing tools. Exhibits excellent communication skills and a proactive approach to improving business processes.
Highest-signal resume keywords
5+ Years Experience In AdministrationClient Relationship ManagementEmail Marketing PlatformsSocial Media Content CreationMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Database MaintenanceNewsletter CreationPresentation DevelopmentGraphic Design SkillsWebsite Content ManagementE-Commerce PlatformsTraining Package DevelopmentClient SupportMarketing Activities CoordinationTask Management
Soft Skills
Excellent Written CommunicationStrong Organisational SkillsAttention To DetailFriendly Client CommunicationProactive Mindset
Tools & Technologies
BrevoCanvaZoomMicrosoft WordMicrosoft Excel
Industry Keywords
Client EngagementEarly Childhood EducationVirtual AssistanceMarketingTraining Coordination
About the role
Key responsibilities & impact- Provide general administrative support and coordinate meetings and appointments
- Maintain accurate client records and keep the client database up to date
- Follow up leads, nurture client relationships, and assist with client communications
- Prepare and distribute weekly newsletters to the client database
- Design newsletter content and support email marketing activities
- Prepare PowerPoint presentations, training materials, and supporting documents
- Assist in developing training packages and programmes based on the business's products and services
- Promote training sessions and coordinate related marketing activities
- Assist with social media content creation, including posts, reels, carousels, and articles for LinkedIn, Facebook, and Instagram
- Help maintain the business's three websites by updating content and adding products
- Support website shopfront management and assist with product listings
- Help organise information, documents, and resources for training sessions and consulting activities
- Identify opportunities to improve administrative processes, client engagement, and marketing activities
- Work closely with the business owner to support administration, client engagement, training coordination, and marketing
- Communicate primarily through WhatsApp and email
Requirements
What you’ll need- 5+ years of experience in administration, virtual assistance, client support, or a related role
- Excellent written and verbal English communication skills
- Strong organisational skills and attention to detail
- Friendly, professional, and confident when communicating with clients
- Experience maintaining databases, client records, or customer relationship systems
- Familiarity with email marketing platforms such as Brevo or similar tools
- Experience creating newsletters, presentations, or other business documents
- Basic graphic design skills and familiarity with Canva
- Experience with social media content creation and scheduling is advantageous
- Familiarity with website content management and e-commerce platforms is a plus
- Proficiency in Microsoft Word, Excel, email, and video conferencing tools such as Zoom
- Ability to manage multiple tasks, meet deadlines, and work independently
- A proactive mindset, with the confidence to suggest ideas and identify opportunities for business improvement
- Some marketing or sales experience is advantageous
- An interest in early childhood education or the education sector is highly regarded
- Previous experience supporting clients in AU/US/UK/CA or similar markets highly regarded
- Approximately 20 hours per week, Monday to Friday
- Partial overlap with Australian Eastern Standard Time (AEST)
- Successful candidates will be expected to reflect this engagement in their LinkedIn profile
Benefits
Comp & perks- Fully remote work arrangement
- Part-time schedule of approximately 20 hours per week
- Opportunity to contribute to business growth through improved client support, marketing coordination, and administration
