Senior Manager, Customer Success

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. Own the strategic direction, operational health, and end-to-end partner engagement for complex, high-value Utility VPP partners from launch through growth and optimization .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $135,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-complexity utility partnerships, leveraging analytical skills to drive program effectiveness and account growth. Proven ability to mentor teams and navigate multi-stakeholder environments while delivering actionable insights.

Highest-signal resume keywords

Client ManagementProgram ManagementVPP ExpertiseProject ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementAccount ManagementData AnalyticsProject ManagementDemand ResponseUtility Regulatory KnowledgeStrategic PlanningCross-Functional Initiative ManagementMentoringTroubleshooting

Soft Skills

Excellent Communication SkillsOrganizational SkillsAttention to DetailProblem-SolvingNavigating Ambiguity

Tools & Technologies

Customer Success ToolsData Analytics Tools

Certifications & Qualifications

BA/BS DegreeTechnical or MBA Degree Preferred

Industry Keywords

Energy IndustryUtility VPPPartnership DevelopmentStakeholder EngagementDecision-Making Processes

About the role

Key responsibilities & impact

Own the strategic direction, operational health, and end-to-end partner engagement for complex, high-value Utility VPP partners from launch through growth and optimization
Serve as a trusted advisor to senior stakeholders within partner organizations
Mentor Customer Success teammates and act as an escalation point for at-risk or off-track programs
Identify programmatic bottlenecks and design scalable playbooks and solutions
Partner with Sales on account growth and expansion strategies
Connect the product roadmap to each partner’s strategic vision
Own the customer feedback loop and translate insights into product and service roadmap recommendations
Anticipate roadblocks and implement mitigation strategies
Use customer success tools and data analytics to track account health and measure program effectiveness
Deliver actionable insights to partners and internal stakeholders
Evolve delivery and account management methodology across the team

Requirements

What you’ll need

BA/BS degree
At least 7+ years of experience in client management, program management, or partnership development in a fast-paced environment
Experience in the energy industry
Ability to independently own high-complexity, high-value accounts and drive cross-functional initiatives from start to finish
Deep expertise in VPPs, demand response, or broader energy program experience
Excellent written, verbal, and visual presentation skills
Experience navigating ambiguity and complex, multi-stakeholder environments
Ability to manage multiple programs simultaneously
Experience mentoring teammates or serving as an escalation point without formal management authority
Strong project management and organizational skills
Strong analytical and troubleshooting instincts
Meticulous attention to detail
Technical or MBA degree preferred
Experience in consulting or technology preferred
Knowledge of utility regulatory environments, stakeholders, and decision-making processes preferred
Must be authorized to work in the United States without current or future company-sponsored immigration

Benefits

Comp & perks

Full-time position
Target annual bonus of 15% of base salary
Participation in long-term incentive programs tied to company growth and performance
Fully remote work environment
Home office set-up allowance
No pre-set vacation limits
Parental leave benefits
Competitive health and wellness benefits
401(k) plan with employer contributions
Opportunity for learning and growth
Work-life balance culture