Client Success Manager

Rently

. Develop customer relationships that promote growth and retention .

Posted 10/2/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, data analysis, and compliance with best practices to enhance customer satisfaction and retention. Proficient in utilizing CRM tools and collaborating cross-functionally to drive business growth and profitability.

Highest-signal resume keywords

Salesforce ExperienceCustomer Data AnalysisSaaS Industry KnowledgeExcellent Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Relationship ManagementTechnical AptitudeMultitaskingPrioritization

Soft Skills

Active ListeningDetail-OrientedSelf-MotivationProactive NatureTeam Collaboration

Tools & Technologies

SalesforceZenDeskGoogle SuiteDialpadConfluence

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer SuccessReal EstateProptechSaaSCompliance

About the role

Key responsibilities & impact

Develop customer relationships that promote growth and retention
Work closely with customers to ensure satisfaction and improve areas of dissatisfaction
Identify and escalate opportunities for growth and clients at risk
Conduct regular check-ins and quarterly business reviews with assigned clients
Provide actionable insight and data analysis for customers
Participate in team meetings and provide process enhancement feedback
Demonstrate increasing knowledge of Rently products and integrations
Document and update client records, support notes, and interactions in Salesforce, ZenDesk, Dialpad, Confluence, and other tools
Ensure compliance with Rently best practices and established policies and procedures
Meet OKRs and KPIs communicated by the manager
Sustain business growth and profitability by maximizing value
Analyze customer data to improve customer experience and minimize churn
Hold product demonstrations and aid in product design and development
Evaluate and improve tutorials and communication infrastructure
Mediate between clients and the organization, escalating requests and complaints as needed

Requirements

What you’ll need

Experience with Salesforce, ZenDesk, or other comparable CRMs and support ticketing systems
Proven ability to work in a fast-paced, team-centered work environment
Prior experience in SAAS, real estate, or proptech
Technical aptitude and ability to identify alternative solutions to customer issues
Ability to handle multiple, critical, high-priority issues with a sense of urgency
Proficiency with Google Suite Products
Excellent communication—verbal, written, interpersonal with strong active listening skills
Ability to demonstrate effective problem-solving skills and strong client orientation
Detail-oriented and dependable, with a positive and inquisitive attitude
Ability to multitask, prioritize, and collaborate cross-functionally
Exhibit a high degree of self-motivation, drive, and a proactive nature
A track record of providing excellent customer advocacy
Bachelor's degree
3-5 years of experience in a customer success role
Real Estate industry experience (preferred)
Legally authorized to work in the United States
Rently US does not provide sponsorship

Benefits

Comp & perks

75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options
FSA, STD, LTD, and other voluntary plans available
Coverage extends to employee, spouse, registered domestic partner, and dependent children
401k with 3% Rently match
Paid time off
Sick time off
Partial gym membership reimbursement
Partial pet insurance reimbursement
Career growth opportunities
Professional development opportunities
Work related travel opportunities (dependent on role)
Company gatherings & team events