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Tech Stack
Tools & technologiesCloudERPITSM
About the role
Key responsibilities & impact- Lead day-to-day technology operations for Rently employees
- Deliver hands-on deskside support and manage onboarding, offboarding, access, and licensing for approximately Rently US employees
- Collaborate with IT counterparts in India and China who administer their own regions
- Own the Halo ITSM ticket queue, monitor trends, set priorities, and drive issues to resolution
- Serve as the escalation point above AI-assisted first-tier support
- Improve support runbooks and automation
- Administer Google Workspace, JumpCloud single sign-on, SentinelOne, and Mac and Windows endpoints
- Manage office and conference-room technology
- Direct Salesforce and NetSuite administration through platform specialists
- Own intake for system requests and evaluate business impact and ROI
- Recommend Salesforce, NetSuite, or purpose-built internal applications for business needs
- Prioritize administrator queues and maintain clean data flow between CRM and ERP
- Manage vendor relationships, contract reviews, renewals, license usage, and system spend
- Enforce the company's AI governance policy and maintain approved-tool controls
- Help shape AI governance policy with the Director of Operations
- Support SOC 2 and ISO 27001 / ISO 27701 compliance efforts
- Report to the Senior Director of Operations
Requirements
What you’ll need- 4+ years managing IT or end-user support, including time as a manager or team lead
- Strong, active technical skills with direct, non-delegated experience resolving deskside support and endpoint issues
- Experience owning the SaaS stack at a cloud-first company that runs without a traditional data center
- Proven experience administering Google Workspace and identity/SSO solutions (JumpCloud, Okta, or similar)
- Ability to analyze request ROI, defend trade-off decisions, and scale back or decline low-value projects with clear, data-driven reasoning
- Clear written and verbal communication that bridges technical constraints and business needs
- Practical, hands-on use of AI in your work, diagnosing, automating, or building
- Comfort building lightweight internal applications or dashboards with AI tools, or clear eagerness to learn
- Experience partnering with Finance, Sales, or Customer Support on a CRM, ERP, or billing process change
- Ability to evaluate platform requests by clearly separating surface-level configurations from core system architecture decisions
- Familiarity with Salesforce and NetSuite as a manager, and awareness of iPaaS/middleware tools such as Celigo
- Exposure to SOC 2 or ISO 27001, or an SSO or migration project you drove end to end
- Legally authorized to work in the United States; Rently US does not provide sponsorship
Benefits
Comp & perks- 75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options
- FSA, STD, LTD, and other voluntary plans available
- Coverage extends to employee, spouse, registered domestic partner, and dependent children
- 401k with 3% Rently match
- Paid time off
- Sick time off
- Partial gym membership reimbursement
- Partial pet insurance reimbursement
- Career growth opportunities
- Professional development opportunities
- Work related travel opportunities (dependent on role)
- Company gatherings & team events