Strategic Account Manager, I

Rently

. Develop customer relationships that promote growth and retention within strategic accounts .

Posted 10/2/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and driving growth within strategic accounts, with a strong focus on client engagement, data analysis, and collaboration across teams. Proficient in utilizing CRM tools to enhance customer success and streamline processes.

Highest-signal resume keywords

Client Relationship ManagementSalesforce ProficiencyCustomer Success ExperienceData AnalysisSaaS Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementRevenue Opportunity IdentificationPipeline ManagementStrategic ReportingData Analysis

Soft Skills

Excellent CommunicationActive ListeningDetail-OrientedProactive OutreachCollaboration

Tools & Technologies

SalesforceGoogle SuiteSupport PlatformsTicketing Systems

Industry Keywords

SaaSMultifamily Real EstateHOAPropTech

About the role

Key responsibilities & impact

Develop customer relationships that promote growth and retention within strategic accounts
Guide identified customers through the strategic lifecycle from opportunity and pilot to close won
Manage the entire customer lifecycle, including initial onboarding, successful renewal, and expansion
Identify, develop, and close revenue opportunities within assigned strategic accounts
Manage the pipeline from qualification to close
Direct pilot cycles to ensure successful completion and rapid scaling across client portfolios
Maintain trusted relationships with key stakeholders and executive sponsors
Provide proactive engagement and strategic reporting
Partner with Product, Sales, and Engineering teams to translate client requirements into scalable solutions
Provide advanced data analyses and actionable insights to drive customer value and identify new revenue streams
Maintain detailed, current documentation of client activities, strategic plans, and opportunities in the CRM
Serve as an escalation point for customers
Escalate internal issues to the Vice President of Client Success

Requirements

What you’ll need

Significant prior experience in a client-facing or account management role with a proven track record of successful outcomes
Proficient in Salesforce (or similar CRM), support platforms, ticketing systems, and Google Suite
Experience with SaaS, multifamily real estate, HOA, or PropTech sectors
Excellent verbal/written communication and strong active listening
Ability to manage high-priority issues with urgency
Detail-oriented, highly self-motivated, proactive on outreach, and able to collaborate effectively in a dynamic environment
Bachelor's degree or higher preferred
1–3 years of specific experience in a Customer Success role preferred
Prior sales experience and a proactive approach to client outreach
Legally authorized to work in the United States
Rently US does not provide sponsorship

Benefits

Comp & perks

75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross
2 HMO options (where available) and 2 PPO options
FSA, STD, LTD, and other voluntary plans available
Coverage extends to employee, spouse, registered domestic partner, and dependent children
401k with 3% Rently match
Paid time off
Sick time off
Partial gym membership reimbursement
Partial pet insurance reimbursement
Career growth opportunities
Professional development opportunities
Work related travel opportunities (dependent on role)
Company gatherings & team events