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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in satellite operations and mission control systems, with a strong focus on troubleshooting, incident management, and operational readiness. Capable of leading technical support initiatives, mentoring team members, and improving operational processes through automation and documentation.
Highest-signal resume keywords
Satellite OperationsMission Control SystemsTechnical TroubleshootingIncident ManagementOperational Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Complex Technical IssuesRoot Cause AnalysisTechnical Documentation CreationOperational Procedures DevelopmentMission PlanningOrbit DeterminationTelemetry ProcessingCommand SystemsData FlowsSupport Tools
Soft Skills
Strong Communication SkillsCoordination Across TeamsMentoring Junior Team MembersOperational JudgementPrioritization of Issues
Tools & Technologies
LinuxWindows ServerVirtual InfrastructureNetworkingDatabasesAPIsDashboardsLog AnalyticsOperational Monitoring PlatformsTT&C Systems
Industry Keywords
Ground Segment OperationsHigh-Reliability Technical EnvironmentAnomaly ResponseMission ReadinessOperational Acceptance Campaigns
Tech Stack
Tools & technologiesCyber SecurityLinux
About the role
Key responsibilities & impact- Act as the senior technical support focal point for mission operations and ground segment systems
- Provide second-line and advanced support for mission control systems, ground segment infrastructure, telemetry and command systems, operational tools, and data flows
- Lead technical troubleshooting during operational issues, anomalies, test campaigns, rehearsals, and mission readiness activities
- Support Orbit Determination and Analysis, Mission Planning, and related operational products by coordinating inputs, validating outputs, resolving support issues, and ensuring planning data is operationally usable
- Drive operational automation improvements in monitoring, alerting, troubleshooting workflows, data checks, reporting, and support efficiency
- Coordinate issue resolution across mission operations, spacecraft engineering, ground segment engineering, flight software, IT, cyber security, vendors, and external service providers
- Own and improve incident management, escalation paths, root cause analysis, corrective actions, and support readiness processes
- Lead the creation and improvement of support documentation, troubleshooting guides, operational procedures, training material, and knowledge base content
- Support training and mentoring for Support Engineers, operators, and new joiners
- Monitor recurring issues, system trends, support metrics, and operational risks, recommending reliability improvements
Requirements
What you’ll need- Strong experience in satellite operations, ground segment operations, mission control systems, systems support, or another high-reliability technical environment
- Proven ability to troubleshoot complex technical issues across operational systems, interfaces, infrastructure, data flows, and support tools
- Good understanding of mission operations concepts, including routine operations, anomaly response, maintenance, readiness, testing, and operational handover
- Experience leading issue investigation, root cause analysis, corrective action tracking, and stakeholder coordination
- Ability to create and improve technical documentation, procedures, support guides, training material, and operational knowledge bases
- Strong communication and coordination skills across technical teams, operational teams, vendors, and management
- Ability to mentor junior team members and provide technical leadership during operational support activities
- Strong operational judgement and ability to prioritize issues based on mission impact, system criticality, and operational risk
- Nice to have: hands-on experience with mission control systems, TT&C systems, ground station systems, telemetry processing, command systems, or operational monitoring platforms
- Nice to have: familiarity with scripting, automation, Linux, Windows server environments, virtual infrastructure, networking, databases, APIs, dashboards, or log analytics
- Nice to have: experience supporting LEOP, commissioning, mission readiness reviews, simulations, rehearsals, or operational acceptance campaigns
- Nice to have: experience with Orbit Determination and Analysis, Mission Planning, flight dynamics interfaces, pass planning, contact scheduling, or mission planning systems
- Nice to have: experience working with GSaaS providers, ground station networks, external vendors, or multi-site operational support models
Benefits
Comp & perks- Lunch vouchers
- Events and parties
- Occupational health care
- Additional health insurance
- Team activities including runOrbit, climbOrbit, ping pong, and board games
- Relocation and integration support into Finnish society
- Inclusive, dynamic, diverse, and supportive work environment