Support Engineer I – Weekend Shift

Replit

. Work directly with Replit customers via support tickets to solve technical product issues and bugs and provide technical guidance .

Posted 9/23/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $110,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on customer communication, ticket resolution, and collaboration within a global team. Proficient in using support tools and maintaining knowledge bases while effectively managing time and productivity metrics.

Highest-signal resume keywords

Technical Support ExperienceTicket Triage SkillsZendesk ProficiencyExcellent Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Development ExperiencePerformance TrackingBug ReportingKnowledge Base MaintenanceAI Tools Experience

Soft Skills

InitiativeCollaboration

Tools & Technologies

ZendeskIDEsTerminalsReplit

Industry Keywords

Customer SupportTechnical GuidanceHigh-Volume Support EnvironmentProductivity Metrics

About the role

Key responsibilities & impact

Work directly with Replit customers via support tickets to solve technical product issues and bugs and provide technical guidance
Meet daily ticket volume and resolution time targets
Collaborate with the Support team to communicate user feedback across Replit
Contribute to and maintain the Support team’s Knowledge Base
Support customer-facing communications for outages and incidents
Report ongoing bugs to Engineering for triage and resolution
Work on a small, global team of support specialists and engineers

Requirements

What you’ll need

Prior experience in software development or relevant technical support experience
Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics
Strong time management and ticket triage skills with comfort in performance tracking and regular reporting
Excellent communication skills with initiative to ask questions when encountered with the unknown
Experience with support tools and ticketing systems (e.g. Zendesk)
Experience working with IDEs, terminals, or other common developer tools (nice to have)
Experience with AI tools such as Claude and ChatGPT (nice to have)
Has used Replit in the last 3 to 6 months (nice to have)
Ability to work Saturday through Wednesday, with in-office work on Mondays and Wednesdays
Legally authorized to work in the United States

Benefits

Comp & perks

Competitive salary & equity
401(k) Program with a 4% match (US Only)
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Flexible Time Off (FTO) + Holidays
Commuter Benefits (In-Office & US Only)
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement (In-Office Only)
Quarterly Team Gatherings
In Office Amenities (In-Office Only)