Support Engineer I, Weekend Shift

Replit

. Work directly with Replit customers via support tickets to solve technical product issues and bugs .

Posted 9/23/2026full-timeFoster City • California • United StatesMid-LevelSenior💰 $110,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on efficient ticket resolution, effective communication, and collaboration within a global support team. Proficient in using support tools and maintaining knowledge bases to enhance customer experience.

Highest-signal resume keywords

Technical Support ExperienceTicket Triage SkillsZendesk ProficiencyExcellent Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Development ExperienceTechnical Issue ResolutionPerformance TrackingBug ReportingKnowledge Base Maintenance

Soft Skills

InitiativeCollaboration

Tools & Technologies

ZendeskIDEsTerminalsAI ToolsChatGPT

Industry Keywords

Customer SupportHigh-Volume Support EnvironmentProductivity MetricsTechnical GuidanceOutage Communication

About the role

Key responsibilities & impact

Work directly with Replit customers via support tickets to solve technical product issues and bugs
Provide technical guidance while meeting daily ticket-volume and resolution-time targets
Collaborate with the Support team to communicate user needs across Replit
Contribute to and maintain the Support team's Knowledge Base
Support customer-facing communications for outages and incidents
Report ongoing bugs to Engineering for triage and resolution
Work Saturday through Wednesday on a small, global team of support specialists and engineers

Requirements

What you’ll need

Prior experience in software development or relevant technical support experience
Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics
Strong time management and ticket triage skills
Comfort with performance tracking and regular reporting
Excellent communication skills
Initiative to ask questions when encountering the unknown
Experience with support tools and ticketing systems (e.g. Zendesk)
Experience working with IDEs, terminals, or other common developer tools (nice to have)
Experience with AI tools such as Claude and ChatGPT (nice to have)
Ability to work from the Foster City, CA headquarters three days per week; the schedule includes in-office work on Mondays and Wednesdays
Legally authorized to work in the United States

Benefits

Comp & perks

Equity
401(k) Program with a 4% match (US Only)
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Flexible Time Off (FTO) + Holidays
Commuter Benefits (In-Office & US Only)
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement (In-Office Only)
Quarterly Team Gatherings
In Office Amenities (In-Office Only)