Support Specialist

Replit

. Work directly with Replit customers via support tickets to solve account, billing, and product issues while meeting daily ticket volume and resolution time targets .

Posted 10/14/2026full-timeFoster City • California • United StatesMid-LevelSenior💰 $90,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support with a focus on resolving complex issues and managing escalated interactions. Proficient in using support platforms and payment systems while maintaining high standards in communication and time management.

Highest-signal resume keywords

Customer Support ExperienceZendesk ProficiencyStripe Payment System KnowledgeTime Management SkillsMetrics-Driven Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTicket TriageKnowledge Base MaintenanceSupport Process ImprovementAccount Issue Resolution

Soft Skills

Excellent CommunicationProactive Problem SolvingCollaborationIndependenceAdaptability

Tools & Technologies

ZendeskStripeOrb

Industry Keywords

Support Ticket ManagementBilling IssuesHigh-Volume SupportCross-Functional CollaborationUser Feedback Communication

About the role

Key responsibilities & impact

Work directly with Replit customers via support tickets to solve account, billing, and product issues while meeting daily ticket volume and resolution time targets
Collaborate with the Support team to communicate user patterns and feedback to the rest of Replit
Directly contribute to and maintain the Support team's Knowledge Base
Own and manage escalated customer interactions that are complex, sensitive, or high-impact, driving resolution across stakeholders
Help shape and refine support processes as the team and product continue to grow
Support developers using Replit, an agentic software creation platform that enables application development through natural language

Requirements

What you’ll need

4+ years of customer support experience
Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows
Excellent communication skills and a proactive approach to asking questions and resolving ambiguity
Ability to work efficiently in fast-paced, high-volume support environments
Strong time management and ticket triage skills
Comfortable working in a metrics-driven environment
Able to work independently while collaborating effectively with cross-functional teams
Legally authorized to work in the United States

Benefits

Comp & perks

Competitive Salary & Equity
401(k) Program with a 4% match (US Only)
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Flexible Time Off (FTO) + Holidays
Commuter Benefits (In-Office & US Only)
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement (In-Office Only)
Quarterly Team Gatherings
In Office Amenities (In-Office Only)