Junior Java Developer, Technical Support

. Provide first- and second-level support for highly complex, mission-critical systems .

Posted 9/18/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced technical support capabilities for mission-critical systems, with strong analytical skills for troubleshooting and root cause analysis. Proficient in Java, SQL, and log analysis, while effectively communicating with users and technical teams.

Highest-signal resume keywords

Java KnowledgeSQL KnowledgeAnalytical SkillsTechnical Documentation SkillsExperience with Jira

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaSQLLog AnalysisTroubleshootingRoot Cause AnalysisDatabase QueriesAPIs KnowledgeLinux/Unix KnowledgeApplication Management ServicesLevel 2/Level 3 Support

Soft Skills

Strong Communication SkillsCustomer Relationship SkillsOrganizational SkillsInvestigative ApproachAbility to Learn New Technologies

Tools & Technologies

JiraServiceNow

Industry Keywords

Mission-Critical SystemsTechnical SupportOperational DataIncident ManagementContinuous Improvement

Tech Stack

Tools & technologies

JavaLinuxServiceNowSQLUnix

About the role

Key responsibilities & impact

Provide first- and second-level support for highly complex, mission-critical systems
Investigate incidents by analyzing logs, system behavior, and operational data
Identify root causes and support problem resolution efforts
Monitor tickets, incidents, and operational requests
Provide users with technical and operational guidance
Work closely with technical and development teams to resolve issues
Support the continuous improvement of processes and systems
Develop functional and technical knowledge of supported systems

Requirements

What you’ll need

Advanced English proficiency
Knowledge of Java
Knowledge of SQL and database queries
Analytical skills and logical reasoning
Investigative approach to troubleshooting and root cause analysis
Ability to quickly learn new technologies and business rules
Strong communication and customer relationship skills
Organization and technical documentation skills
Currently pursuing a degree in a technology-related field
Preferred: Experience providing Level 2/Level 3 systems support
Preferred: Experience with production support/Application Management Services (AMS)
Preferred: Experience with Java development
Preferred: Knowledge of log analysis and troubleshooting
Preferred: Experience with Jira, ServiceNow, or similar tools
Preferred: Basic knowledge of Linux/Unix
Preferred: Knowledge of APIs and integrations
Preferred: Intermediate to advanced Spanish

Benefits

Comp & perks

Flexible Swile card for use as you choose (meal and food allowances)
TotalPass/Gympass fitness benefit
Mental health support through Psicologia Viva
Bradesco health insurance
Bradesco dental insurance
Profit-sharing plan
Childcare assistance for mothers
Certification support
Special talks and webinars
RAF referral bonus program
Life insurance
Birthday gift
Partnerships with universities
Discounts and partnerships with leading universities and technology platforms in Brazil
Special rates on language-learning platforms