Bilingual Collections Agent

Resolv Global

. Handle inbound and outbound collections calls with customers .

Posted 10/7/2026full-timeMedellín • ColombiaJunior💰 $300 - $315 per weekWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling inbound and outbound collections calls, negotiating payment arrangements, and adhering to collections compliance requirements. Proficient in maintaining accurate documentation and effectively communicating with both English- and Spanish-speaking customers.

Highest-signal resume keywords

Collections ExperienceNegotiation SkillsFDCPA KnowledgeBPO ExperienceFluent Spanish Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collections CallsPayment ArrangementsDelinquent Account ResolutionDocumentation MaintenancePerformance Target Achievement

Soft Skills

Effective CommunicationProfessionalismObjection HandlingConflict Resolution

Industry Keywords

Collections ComplianceCustomer ConfidentialityThird-Party CollectionsHybrid Work Experience

About the role

Key responsibilities & impact

Handle inbound and outbound collections calls with customers
Contact customers regarding delinquent accounts and work toward appropriate resolutions
Negotiate payment arrangements based on established guidelines
Handle objections, resistance, and difficult conversations professionally
Follow collections policies, procedures, and applicable compliance requirements
Maintain accurate documentation of customer interactions, account activity, and payment arrangements
Meet individual and team performance targets
Follow up consistently on outstanding accounts
Protect customer information and maintain confidentiality
Communicate effectively with English- and Spanish-speaking customers

Requirements

What you’ll need

At least 1 year of BPO or contact center collections experience
Experience handling inbound and outbound collections calls
Experience negotiating payment arrangements and resolving delinquent accounts
Knowledge of FDCPA and collections compliance requirements
Fluent English communication skills, both written and spoken
Fluent Spanish communication skills
Experience handling customer objections and difficult collections conversations
Experience working toward individual or team collections performance targets
Previous third-party collections experience is an advantage
Previous hybrid or remote work experience is an advantage
Must be located in Medellín, Colombia, and able to work a hybrid schedule
Must be physically located in Medellín, Colombia
Able to work a hybrid schedule

Benefits

Comp & perks

Performance-based commission opportunities
Ongoing training and coaching
Supportive, performance-driven team environment
Opportunities for professional growth and advancement
Competitive weekly compensation paid in USD
Hybrid work opportunity in Medellín