Bilingual Collections Specialist, English & Spanish

Resolv Global

. Handle inbound and outbound collections calls professionally and efficiently .

Posted 10/7/2026full-timeRemote • Mexico, ColombiaJunior💰 $260 - $270 per weekWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling inbound and outbound collections calls, negotiating payment arrangements, and maintaining compliance with FDCPA and U.S. collections regulations. Proficient in delivering a professional customer experience while achieving individual and team collections performance targets.

Highest-signal resume keywords

Collections ExperienceNegotiation SkillsFDCPA KnowledgeFluent English CommunicationFluent Spanish Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inbound Collections CallsOutbound Collections CallsPayment Arrangement NegotiationAccount DocumentationCollections Compliance

Soft Skills

ProfessionalismCustomer ServiceProblem Solving

Tools & Technologies

Microsoft TeamsOffice 365Windows 11 PCWired USB HeadsetWebcam

Industry Keywords

BPOContact CenterDelinquent AccountsThird-Party CollectionsCollections KPIs

About the role

Key responsibilities & impact

Handle inbound and outbound collections calls professionally and efficiently
Contact customers regarding delinquent accounts and work toward appropriate resolutions
Negotiate payment arrangements in accordance with established guidelines
Handle objections, resistance, and difficult customer conversations professionally
Maintain consistent and appropriate follow-up with customers
Accurately document account interactions, payment arrangements, and updates
Follow all applicable collections policies and compliance requirements
Maintain customer confidentiality and protect sensitive account information
Work toward individual and team collections performance targets
Deliver a professional customer experience while working toward account resolution
Complete the resume review, pre-screen questionnaire, one-way video interview, and live interviews

Requirements

What you’ll need

At least 1 year of BPO, contact center, or professional collections experience
Experience handling inbound and outbound collections calls
Experience handling delinquent or past-due accounts
Experience negotiating payment arrangements or resolving outstanding balances
Knowledge of FDCPA and U.S. collections compliance requirements
Fluent English communication skills
Fluent Spanish communication skills
Experience working toward individual or team collections KPIs
Third-party collections experience is preferred
Previous remote or work-from-home experience is preferred
Must be permanently located in Mexico or Colombia
Must have the equipment and internet connection required for reliable remote work
Windows 11 PC (Mac not supported)
Minimum 16 GB RAM
i5 processor or higher
Additional monitor
Webcam
Wired USB headset
Stable, reliable wired Ethernet internet
Backup power solution
Microsoft Teams / Office 365
Candidates must submit their resume in English
Candidates must have the required equipment, internet connection, and workspace necessary to work reliably from home

Benefits

Comp & perks

Paid weekly, in arrears
Performance-based commission opportunities
Ongoing training and coaching
Supportive, performance-driven team environment
Opportunities for professional growth and advancement
Fully remote work opportunity
Weekly compensation paid in USD