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Bilingual Collections Specialist – English, Spanish
Resolv Global. Handle inbound and outbound collections calls professionally and efficiently .
Posted 10/7/2026full-timeRemote • United States, Mexico, ColombiaJunior💰 $260 - $270 per weekWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling inbound and outbound collections calls, negotiating payment arrangements, and adhering to U.S. collections compliance requirements. Proficient in maintaining customer confidentiality and delivering a professional customer experience while achieving individual and team collections performance targets.
Highest-signal resume keywords
BPO ExperienceCollections Compliance KnowledgeFluent English Communication SkillsNegotiation SkillsCollections Performance Targets
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections ExperiencePayment Arrangement NegotiationDelinquent Account ManagementKPI AchievementFDCPA Knowledge
Soft Skills
Professional CommunicationCustomer ServiceProblem SolvingObjection Handling
Tools & Technologies
Microsoft TeamsOffice 365Windows 11 PCWired USB HeadsetStable Wired Ethernet Internet
Industry Keywords
Collections PoliciesCustomer ConfidentialityThird-Party CollectionsRemote Work ExperienceWork-from-Home Requirements
About the role
Key responsibilities & impact- Handle inbound and outbound collections calls professionally and efficiently
- Contact customers regarding delinquent accounts and work toward appropriate resolutions
- Negotiate payment arrangements in accordance with established guidelines
- Handle objections, resistance, and difficult customer conversations professionally
- Maintain consistent and appropriate follow-up with customers
- Accurately document account interactions, payment arrangements, and updates
- Follow all applicable collections policies and compliance requirements
- Maintain customer confidentiality and protect sensitive account information
- Work toward individual and team collections performance targets
- Deliver a professional customer experience while working toward account resolution
- Complete the resume review, pre-screen questionnaire, one-way video interview, and live interview stages
Requirements
What you’ll need- At least 1 year of BPO, contact center, or professional collections experience
- Experience handling inbound and outbound collections calls
- Experience handling delinquent or past-due accounts
- Experience negotiating payment arrangements or resolving outstanding balances
- Knowledge of FDCPA and U.S. collections compliance requirements
- Fluent English communication skills
- Fluent Spanish communication skills
- Experience working toward individual or team collections KPIs
- Third-party collections experience is preferred
- Previous remote or work-from-home experience is preferred
- Must be permanently located in Mexico or Colombia
- Must have a Windows 11 PC; Mac is not supported
- Minimum 16 GB RAM
- i5 processor or higher
- Additional monitor
- Webcam
- Wired USB headset
- Stable, reliable wired Ethernet internet
- Backup power solution
- Microsoft Teams / Office 365
- Required equipment, internet connection, and workspace for reliable remote work
- Candidates must submit their resume in English
Benefits
Comp & perks- Performance-based commission opportunities
- Ongoing training and coaching
- Supportive, performance-driven team environment
- Opportunities for professional growth and advancement
- Weekly compensation paid in USD
- Full-time remote opportunity