Bilingual Collections Specialist, English & Spanish

Resolv Global

. Handle inbound and outbound collections calls professionally and efficiently .

Posted 10/7/2026full-timeRemote • Mexico, ColombiaJunior💰 $260 - $270 per weekWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling inbound and outbound collections calls, negotiating payment arrangements, and adhering to U.S. collections compliance requirements. Proficient in delivering a professional customer experience while achieving individual and team collections performance targets.

Highest-signal resume keywords

Collections ExperienceNegotiation SkillsFDCPA KnowledgeFluent English CommunicationFluent Spanish Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inbound Collections CallsOutbound Collections CallsPayment Arrangement NegotiationDelinquent Account ManagementCollections KPIs

Soft Skills

Professional Customer InteractionObjection HandlingConflict Resolution

Tools & Technologies

Microsoft TeamsOffice 365Windows 11WebcamWired USB HeadsetStable Wired Ethernet Internet

Industry Keywords

BPO ExperienceContact Center ExperienceThird-Party Collections ExperienceRemote Work ExperienceCollections Compliance

About the role

Key responsibilities & impact

Handle inbound and outbound collections calls professionally and efficiently
Contact customers regarding delinquent accounts and work toward appropriate resolutions
Negotiate payment arrangements according to established guidelines
Handle objections, resistance, and difficult customer conversations professionally
Maintain consistent and appropriate customer follow-up
Document account interactions, payment arrangements, and updates accurately
Follow applicable collections policies and compliance requirements
Maintain customer confidentiality and protect sensitive account information
Work toward individual and team collections performance targets
Deliver a professional customer experience while working toward account resolution
Complete the resume review, pre-screen questionnaire, one-way video interview, and live interview stages

Requirements

What you’ll need

At least 1 year of BPO, contact center, or professional collections experience
Experience handling inbound and outbound collections calls
Experience handling delinquent or past-due accounts
Experience negotiating payment arrangements or resolving outstanding balances
Knowledge of FDCPA and U.S. collections compliance requirements
Fluent English communication skills
Fluent Spanish communication skills
Experience working toward individual or team collections KPIs
Windows 11 PC; Mac not supported
Minimum 16 GB RAM
i5 processor or higher
Additional monitor
Webcam
Wired USB headset
Stable, reliable wired Ethernet internet
Backup power solution
Microsoft Teams / Office 365
Must be permanently located in Mexico or Colombia
Must have the equipment, internet connection, and workspace required for reliable remote work
Third-party collections experience is preferred
Previous remote or work-from-home experience is preferred

Benefits

Comp & perks

Performance-based commission opportunities
Ongoing training and coaching
Supportive, performance-driven team environment
Opportunities for professional growth and advancement
Weekly compensation paid in USD
Full-time remote opportunity