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Bilingual Collections Specialist – English, Spanish
Resolv Global. Handle inbound and outbound collections calls professionally and efficiently .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling inbound and outbound collections calls, negotiating payment arrangements, and maintaining compliance with FDCPA and U.S. collections regulations. Proficient in delivering a professional customer experience while achieving individual and team collections performance targets.
Highest-signal resume keywords
Collections ExperienceNegotiation SkillsFDCPA KnowledgeBPO/Contact Center ExperienceFluent English and Spanish Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections Call HandlingPayment Arrangement NegotiationAccount DocumentationKPI AchievementDelinquent Account Management
Soft Skills
ProfessionalismCustomer ServiceConflict ResolutionFollow-Up Skills
Tools & Technologies
Microsoft TeamsOffice 365Windows 11 PCWired USB HeadsetStable Wired Ethernet Internet
Industry Keywords
Collections ComplianceCustomer ConfidentialityBPOContact CenterDelinquent Accounts
About the role
Key responsibilities & impact- Handle inbound and outbound collections calls professionally and efficiently
- Contact customers regarding delinquent accounts and work toward appropriate resolutions
- Negotiate payment arrangements in accordance with established guidelines
- Handle objections, resistance, and difficult customer conversations professionally
- Maintain consistent and appropriate follow-up with customers
- Accurately document account interactions, payment arrangements, and updates
- Follow all applicable collections policies and compliance requirements
- Maintain customer confidentiality and protect sensitive account information
- Work toward individual and team collections performance targets
- Deliver a professional customer experience while working toward account resolution
Requirements
What you’ll need- At least 1 year of BPO, contact center, or professional collections experience
- Experience handling inbound and outbound collections calls
- Experience handling delinquent or past-due accounts
- Experience negotiating payment arrangements or resolving outstanding balances
- Knowledge of FDCPA and U.S. collections compliance requirements
- Fluent English communication skills
- Fluent Spanish communication skills
- Experience working toward individual or team collections KPIs
- Must be permanently located in Mexico or Colombia
- Must have the required equipment and internet connection for reliable remote work
- Windows 11 PC; Mac not supported
- Minimum 16 GB RAM
- i5 processor or higher
- Additional monitor
- Webcam
- Wired USB headset
- Stable, reliable wired Ethernet internet
- Backup power solution
- Microsoft Teams / Office 365
Benefits
Comp & perks- Performance-based commission opportunities
- Ongoing training and coaching
- Supportive, performance-driven team environment
- Opportunities for professional growth and advancement
- Fully remote work opportunity
- Weekly compensation paid in USD