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Bilingual Collections Specialist, MEX, COL
Resolv Global. Handle inbound and outbound collections calls professionally and efficiently .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in inbound and outbound collections, with a strong understanding of FDCPA compliance and effective negotiation skills. Proficient in maintaining communication and documentation while achieving performance targets in a remote work environment.
Highest-signal resume keywords
BPO Collections ExperienceThird-Party Collections ExperienceFDCPA Compliance KnowledgeFluent Spanish Communication SkillsGoal-Oriented Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Negotiation SkillsObjection HandlingAccount DocumentationPerformance Target Achievement
Soft Skills
ProfessionalismComposure Under PressureEffective Communication
Tools & Technologies
Windows 11 PCMicrosoft TeamsOffice 365Dual MonitorsWebcamHeadset with MicFibre Internet
Industry Keywords
Collections RegulationsFDCPARemote Work ExperienceInbound CollectionsOutbound Collections
About the role
Key responsibilities & impact- Handle inbound and outbound collections calls professionally and efficiently
- Negotiate payment arrangements and resolve delinquent accounts
- Maintain consistent follow-up communication with customers
- Accurately document all account interactions and updates
- Ensure full compliance with FDCPA and collections regulations
- Meet and exceed individual and team performance goals
- Maintain professionalism and composure during challenging conversations
- Complete every stage of the hiring process: resume and prescreen questionnaire review, one-way video interview, live interview, and final interview
Requirements
What you’ll need- Previous BPO collections experience is required
- Third-party collections experience is strongly preferred
- Strong understanding of FDCPA and collections compliance regulations
- Excellent English communication skills, both spoken and written
- Fluent Spanish communication skills
- Strong negotiation and objection-handling abilities
- Goal-oriented mindset with the ability to meet performance targets
- Previous remote/work-from-home experience preferred
- Must be permanently based in Mexico or Colombia
- Must meet all technical requirements listed above
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- i5 processor and up
- Dual monitors
- Webcam
- Headset with mic
- Fibre internet with a wired connection
- Backup power solution
- Microsoft Teams / Office 365
- All resumes must be submitted in English
- Applicants must be physically located in Mexico or Colombia
Benefits
Comp & perks- Uncapped commission structure
- Growth and advancement opportunities
- Supportive, performance-driven team culture
- Ongoing training and coaching
- Remote work opportunity within Mexico and Colombia