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Bilingual Collections Specialist, MEX, COL
Resolv Global. Handle inbound and outbound collections calls professionally and efficiently .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in collections processes, including negotiation and compliance with FDCPA regulations, while maintaining strong communication skills in both English and Spanish. Proven ability to meet performance targets in a remote work environment.
Highest-signal resume keywords
BPO Collections ExperienceThird-Party Collections ExperienceFDCPA Compliance KnowledgeFluent Spanish Communication SkillsNegotiation and Objection-Handling Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections Call HandlingPayment Arrangement NegotiationAccount DocumentationPerformance Goal AchievementRemote Work Experience
Soft Skills
ProfessionalismComposure Under PressureEffective Communication
Tools & Technologies
Windows 11 PCMicrosoft TeamsOffice 365Dual MonitorsFibre Internet
Industry Keywords
FDCPACollections RegulationsInbound and Outbound CollectionsDelinquent AccountsCustomer Follow-Up
About the role
Key responsibilities & impact- Handle inbound and outbound collections calls professionally and efficiently
- Negotiate payment arrangements and resolve delinquent accounts
- Maintain consistent follow-up communication with customers
- Accurately document all account interactions and updates
- Ensure full compliance with FDCPA and collections regulations
- Meet and exceed individual and team performance goals
- Maintain professionalism and composure during challenging conversations
- Complete every stage of the hiring process: resume and prescreen questionnaire review, one-way video interview, live interview, and final interview
Requirements
What you’ll need- Previous BPO collections experience is required
- Third-party collections experience is strongly preferred
- Strong understanding of FDCPA and collections compliance regulations
- Excellent English communication skills, both spoken and written
- Fluent Spanish communication skills
- Strong negotiation and objection-handling abilities
- Goal-oriented mindset with the ability to meet performance targets
- Previous remote/work-from-home experience preferred
- Must be permanently based in Mexico or Colombia
- Must meet all technical requirements listed above
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- i5 processor and up
- Dual monitors
- Webcam
- Headset with mic
- Fibre internet with a wired connection
- Backup power solution
- Microsoft Teams / Office 365
- All resumes must be submitted in English
Benefits
Comp & perks- Uncapped commission structure
- Growth and advancement opportunities
- Supportive, performance-driven team culture
- Ongoing training and coaching
- Remote work opportunity within Mexico and Colombia