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Bilingual Customer Service Representative
Resolv Global. Support growing US-based customer support operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with experience in handling inbound and outbound interactions in a BPO or call center environment. Proficient in using multiple systems and tools, including Microsoft Teams and Office 365, while maintaining a professional and detail-oriented approach.
Highest-signal resume keywords
BPO / Call Center ExperienceCustomer Service SkillsExcellent English CommunicationMultitasking AbilityTechnical Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTechnical SupportBilling SupportSales SupportAppointment SchedulingCollectionsLive Chat SupportEmail SupportRetention / EscalationsCall Center Operations
Soft Skills
Strong Communication SkillsDetail-Oriented MindsetProfessionalismReliability
Tools & Technologies
Windows 11Microsoft TeamsOffice 365WebcamHeadsetDual MonitorsFibre InternetEthernet CableBackup Power Solution
Industry Keywords
Customer Support OperationsInbound Customer InteractionsOutbound Customer InteractionsFast-Paced EnvironmentStructured Remote Environments
About the role
Key responsibilities & impact- Support growing US-based customer support operations
- Handle inbound and/or outbound customer interactions
- Work efficiently across multiple systems in a fast-paced customer service environment
- Provide customer support in areas including Customer Support, Healthcare Support, Technical Support, Billing Support, Sales Support, Appointment Scheduling, Collections, Administrative Support, Live Chat / Email Support, Retention / Escalations, and Call Center / BPO Environments
- Complete all required hiring process stages: Resume Review, Pre-Screen Questionnaire, One-Way Video Interview, Pre-Screen Interview, Live Interviews, and Background Check
Requirements
What you’ll need- Previous US BPO / call center experience
- Excellent spoken and written English
- Strong customer service and communication skills
- Experience handling inbound and/or outbound customer interactions
- Ability to multitask and work efficiently across multiple systems
- Professional, reliable, and detail-oriented mindset
- Comfortable working in structured remote environments
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and Headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
- Resume must be submitted in English
- Successful completion of applicable background check may be required
- Must complete every stage of the hiring process
Benefits
Comp & perks- Paid weekly in arrears
- Training paid in full
- Fully remote work from home
- Independent Contract