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Resolv Global

Bilingual Customer Service Representative

Resolv Global

. Support growing US-based customer support operations .

Posted 10/10/2026full-timeRemote • MexicoMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while efficiently managing multiple systems in a structured remote environment. Proficient in handling inbound and outbound customer interactions with a detail-oriented and reliable approach.

Highest-signal resume keywords
US BPO / Call Center ExperienceCustomer Service SkillsExcellent Spoken And Written EnglishMicrosoft Teams / Office 365Ability To Multitask

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Inbound Customer InteractionsOutbound Customer InteractionsResume ReviewBackground CheckPre-Screen InterviewLive InterviewsStructured Remote WorkDetail-Oriented MindsetMultitaskingEfficient Work Across Multiple Systems
Soft Skills
Strong Communication SkillsProfessionalismReliability
Tools & Technologies
Windows 11 PC16 GB RAMDual MonitorsWebcamHeadsetI5 Processor Or HigherFibre InternetWired ConnectionBackup Power Solution

About the role

Key responsibilities & impact
  • Support growing US-based customer support operations
  • Handle inbound and/or outbound customer interactions
  • Work efficiently across multiple systems in a fast-paced customer service environment
  • Complete all stages of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check
  • Work from home in a structured remote environment

Requirements

What you’ll need
  • Previous US BPO / call center experience
  • Excellent spoken and written English
  • Strong customer service and communication skills
  • Experience handling inbound and/or outbound customer interactions
  • Ability to multitask and work efficiently across multiple systems
  • Professional, reliable, and detail-oriented mindset
  • Comfortable working in structured remote environments
  • Windows 11 PC (Mac not supported)
  • 16 GB RAM
  • Dual monitors
  • Webcam and headset
  • i5 processor or higher
  • Fibre internet with a wired connection (Ethernet cable)
  • Backup power solution
  • Microsoft Teams / Office 365
  • Resume must be submitted in English
  • Successful completion of applicable background check may be required for employment

Benefits

Comp & perks
  • Paid weekly in arrears
  • Training paid in full
  • Fully remote work from home
  • Independent Contract