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Bilingual Customer Service Representative
Resolv Global. Support growing US-based customer support operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while efficiently managing multiple systems in a structured remote environment. Proficient in handling inbound and outbound customer interactions with a detail-oriented and reliable approach.
Highest-signal resume keywords
US BPO / Call Center ExperienceExcellent Spoken And Written EnglishCustomer Service SkillsMicrosoft Teams / Office 365Ability To Multitask
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTechnical SupportBilling SupportAppointment SchedulingCollectionsLive Chat / Email SupportRetention / EscalationsAdministrative Support
Soft Skills
Strong Communication SkillsProfessional MindsetReliableDetail-Oriented
Tools & Technologies
Windows 11 PC16 GB RAMDual MonitorsWebcamHeadsetI5 Processor Or HigherFibre InternetWired ConnectionBackup Power Solution
Industry Keywords
Customer SupportHealthcare SupportCall CenterBPO Environments
About the role
Key responsibilities & impact- Support growing US-based customer support operations
- Handle inbound and/or outbound customer interactions
- Provide customer service in a fast-paced environment
- Multitask and work efficiently across multiple systems
- Work in structured remote environments
- Complete all required hiring-process stages: resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check
Requirements
What you’ll need- Previous US BPO / call center experience
- Excellent spoken and written English
- Strong customer service and communication skills
- Experience handling inbound and/or outbound customer interactions
- Ability to multitask and work efficiently across multiple systems
- Professional, reliable, and detail-oriented mindset
- Comfortable working in structured remote environments
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
- Resume must be submitted in English
- Successful completion of an applicable background check may be required
- Completion of all stages of the hiring process
- Experience welcomed in Customer Support, Healthcare Support, Technical Support, Billing Support, Sales Support, Appointment Scheduling, Collections, Administrative Support, Live Chat / Email Support, Retention / Escalations, and Call Center / BPO Environments
Benefits
Comp & perks- Paid weekly in arrears
- Training paid in full
- Fully remote work from home
- Independent Contract