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Bilingual Customer Service Representative
Resolv Global. Support growing US-based customer support operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while efficiently managing inbound and outbound customer interactions in a structured remote environment. Proficient in utilizing multiple systems and tools to support customer support operations.
Highest-signal resume keywords
US BPO / Call Center ExperienceExcellent Spoken And Written EnglishCustomer Service SkillsMultitasking AbilityMicrosoft Teams / Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inbound Customer InteractionOutbound Customer InteractionMultitaskingDetail-Oriented MindsetBackground Check Completion
Soft Skills
Strong Communication SkillsProfessionalismReliability
Tools & Technologies
Windows 11 PC16 GB RAMDual MonitorsWebcamHeadsetI5 Processor Or HigherFibre InternetWired ConnectionBackup Power Solution
Industry Keywords
Customer Support OperationsStructured Remote Environment
About the role
Key responsibilities & impact- Support growing US-based customer support operations
- Handle inbound and/or outbound customer interactions
- Work efficiently across multiple systems
- Provide customer service in a fast-paced environment
- Participate in the required hiring process: resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check
Requirements
What you’ll need- Previous US BPO / call center experience
- Excellent spoken and written English
- Strong customer service and communication skills
- Experience handling inbound and/or outbound customer interactions
- Ability to multitask and work efficiently across multiple systems
- Professional, reliable, and detail-oriented mindset
- Comfortable working in structured remote environments
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
- Resume must be submitted in English
- Successful completion of applicable background check may be required
- Must complete every stage of the hiring process
Benefits
Comp & perks- Paid weekly in arrears
- Training paid in full
- Fully remote work from home
- Independent Contract