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Resolv Global

Bilingual Customer Service Representative

Resolv Global

. Support growing US-based customer support operations .

Posted 10/10/2026full-timeRemote • MexicoMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while efficiently managing multiple systems in a structured remote environment. Proficient in handling inbound and outbound customer interactions with a detail-oriented and reliable approach.

Highest-signal resume keywords
US BPO / Call Center ExperienceExcellent Spoken And Written EnglishCustomer Support ExperienceMicrosoft Teams / Office 365Ability To Multitask

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportInbound Customer InteractionsOutbound Customer InteractionsTechnical SupportBilling SupportSales SupportAppointment SchedulingCollectionsLive Chat/Email SupportRetention/Escalations
Soft Skills
Strong Communication SkillsDetail-Oriented MindsetProfessionalismReliability
Tools & Technologies
Windows 11 PCDual MonitorsWebcamHeadsetFibre InternetWired ConnectionBackup Power Solution
Industry Keywords
Customer Support OperationsFast-Paced EnvironmentStructured Remote EnvironmentsHiring Process StagesBackground Check

About the role

Key responsibilities & impact
  • Support growing US-based customer support operations
  • Handle inbound and/or outbound customer interactions
  • Work efficiently across multiple systems
  • Provide customer support in a fast-paced environment
  • Complete all required hiring process stages: resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check
  • Work remotely from home with international teams

Requirements

What you’ll need
  • Previous US BPO / call center experience
  • Excellent spoken and written English
  • Strong customer service and communication skills
  • Experience handling inbound and/or outbound customer interactions
  • Ability to multitask and work efficiently across multiple systems
  • Professional, reliable, and detail-oriented mindset
  • Comfortable working in structured remote environments
  • Windows 11 PC (Mac not supported)
  • 16 GB RAM
  • Dual monitors
  • Webcam and headset
  • i5 processor or higher
  • Fibre internet with a wired connection (Ethernet cable)
  • Backup power solution
  • Microsoft Teams / Office 365
  • Resume must be submitted in English
  • Completion of all hiring process stages, including background check if required
  • Experience in customer support, healthcare support, technical support, billing support, sales support, appointment scheduling, collections, administrative support, live chat/email support, retention/escalations, or call center/BPO environments

Benefits

Comp & perks
  • Paid weekly in arrears
  • Training paid in full
  • Fully remote opportunity
  • Work from home
  • Independent Contract