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Bilingual Customer Service Representative
Resolv Global. Support growing US-based customer support operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while efficiently managing multiple systems in a remote work environment. Proficient in handling inbound and outbound customer interactions with a detail-oriented and professional approach.
Highest-signal resume keywords
US BPO ExperienceCustomer Service SkillsExcellent English CommunicationMicrosoft Teams / Office 365Multitasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTechnical SupportBilling SupportSales SupportAppointment SchedulingCollectionsLive Chat SupportEmail SupportRetention / EscalationsAdministrative Support
Soft Skills
Detail-OrientedReliableProfessional
Tools & Technologies
Windows 11Dual MonitorsWebcamHeadsetFibre InternetWired ConnectionBackup Power Solution
Industry Keywords
Call CenterBPOCustomer InteractionsRemote WorkStructured Environment
About the role
Key responsibilities & impact- Support growing US-based customer support operations
- Handle inbound and/or outbound customer interactions
- Work efficiently across multiple systems in a fast-paced customer service environment
- Complete all required hiring process stages, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check
- Work remotely from home as part of international customer service teams
Requirements
What you’ll need- Previous US BPO / call center experience
- Excellent spoken and written English
- Strong customer service and communication skills
- Experience handling inbound and/or outbound customer interactions
- Ability to multitask and work efficiently across multiple systems
- Professional, reliable, and detail-oriented mindset
- Comfortable working in structured remote environments
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
- Resume must be submitted in English
- Successful completion of applicable background check may be required
- Must complete every stage of the hiring process
- Experience in customer support, healthcare support, technical support, billing support, sales support, appointment scheduling, collections, administrative support, live chat/email support, retention/escalations, or call center/BPO environments
Benefits
Comp & perks- Paid weekly in arrears
- Training paid in full
- Fully remote work from home
- Independent Contract