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Bilingual Customer Service Representative
Resolv Global. Support growing US-based customer support operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while efficiently managing multiple systems in a structured remote environment. Proficient in handling inbound and outbound customer interactions with a detail-oriented and professional approach.
Highest-signal resume keywords
US BPO / Call Center ExperienceExcellent Spoken And Written EnglishCustomer Service SkillsMultitasking AbilityMicrosoft Teams / Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inbound Customer InteractionOutbound Customer InteractionResume ReviewPre-Screen QuestionnaireLive InterviewsBackground Check Process
Soft Skills
Strong Communication SkillsDetail-Oriented MindsetProfessionalismReliability
Tools & Technologies
Windows 11 PC16 GB RAMDual MonitorsWebcamHeadsetI5 Processor Or HigherFibre InternetWired ConnectionBackup Power Solution
Industry Keywords
Customer Support OperationsStructured Remote Environments
About the role
Key responsibilities & impact- Support growing US-based customer support operations
- Handle inbound and/or outbound customer interactions
- Provide customer service in fast-paced environments
- Work efficiently across multiple systems
- Collaborate with international teams while working from home
- Complete all stages of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check
Requirements
What you’ll need- Previous US BPO / call center experience
- Excellent spoken and written English
- Strong customer service and communication skills
- Experience handling inbound and/or outbound customer interactions
- Ability to multitask and work efficiently across multiple systems
- Professional, reliable, and detail-oriented mindset
- Comfortable working in structured remote environments
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
- Resume must be submitted in English
- Successful completion of applicable background check may be required
- Applicants must complete every stage of the hiring process
Benefits
Comp & perks- Paid weekly in arrears
- Training paid in full
- Fully remote work from home
- Independent Contract