Bilingual Customer Service Representative

Resolv Global

. Support growing US-based customer support operations .

Posted 10/10/2026full-timeRemote • MexicoMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with experience in handling inbound and outbound interactions in a BPO or call center environment. Proficient in multitasking and working efficiently across multiple systems while maintaining a professional and detail-oriented approach.

Highest-signal resume keywords

BPO / Call Center ExperienceCustomer Service SkillsExcellent English CommunicationMicrosoft Teams / Office 365Multitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inbound Customer InteractionOutbound Customer InteractionAppointment SchedulingBilling SupportTechnical SupportCollectionsLive Chat SupportEmail SupportRetention / EscalationsAdministrative Support

Soft Skills

Strong Communication SkillsDetail-Oriented MindsetProfessionalismReliability

Tools & Technologies

Windows 11 PCDual MonitorsWebcamHeadsetFibre InternetWired ConnectionBackup Power Solution

Industry Keywords

Customer Support OperationsFast-Paced EnvironmentStructured Remote EnvironmentsBackground Check

About the role

Key responsibilities & impact

Support growing US-based customer support operations
Handle inbound and/or outbound customer interactions
Work efficiently across multiple systems in a fast-paced customer service environment
Complete every stage of the hiring process: resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check
Provide customer support across areas including customer support, healthcare support, technical support, billing support, sales support, appointment scheduling, collections, administrative support, live chat/email support, retention/escalations, and call center/BPO environments

Requirements

What you’ll need

Previous US BPO / call center experience
Excellent spoken and written English
Strong customer service and communication skills
Experience handling inbound and/or outbound customer interactions
Ability to multitask and work efficiently across multiple systems
Professional, reliable, and detail-oriented mindset
Comfortable working in structured remote environments
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam and headset
i5 processor or higher
Fibre internet with a wired connection (Ethernet cable)
Backup power solution
Microsoft Teams / Office 365
Resume must be submitted in English
Successful completion of an applicable background check may be required for shortlisted candidates

Benefits

Comp & perks

Paid weekly in arrears
Training paid in full
Fully remote work from home
Independent Contract