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Bilingual Customer Service Representative
Resolv Global. Support growing US-based customer support operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while efficiently managing multiple systems in a structured remote environment. Proficient in handling inbound and outbound customer interactions with a detail-oriented and reliable approach.
Highest-signal resume keywords
US BPO / Call Center ExperienceExcellent Spoken And Written EnglishCustomer Service SkillsMultitasking AbilityMicrosoft Teams / Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceInbound Customer InteractionsOutbound Customer InteractionsMultitaskingDetail-Oriented Mindset
Soft Skills
Communication SkillsProfessionalismReliability
Tools & Technologies
Windows 11 PC16 GB RAMDual MonitorsWebcamHeadsetI5 Processor Or HigherFibre InternetWired ConnectionBackup Power Solution
Industry Keywords
Remote WorkCustomer Support OperationsStructured Environment
About the role
Key responsibilities & impact- Support growing US-based customer support operations
- Handle inbound and/or outbound customer interactions
- Provide customer service in a fast-paced environment
- Multitask and work efficiently across multiple systems
- Work remotely from home as part of international teams
- Complete the resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check stages
Requirements
What you’ll need- Previous US BPO / call center experience
- Excellent spoken and written English
- Strong customer service and communication skills
- Experience handling inbound and/or outbound customer interactions
- Ability to multitask and work efficiently across multiple systems
- Professional, reliable, and detail-oriented mindset
- Comfortable working in structured remote environments
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and Headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
- Resume must be submitted in English
- Must complete every stage of the hiring process
- Successful completion of applicable background check may be required for employment
Benefits
Comp & perks- Paid weekly in arrears
- Training paid in full
- Fully remote work from home
- Independent Contract