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Bilingual Customer Support Representative
Resolv Global. Respond to customer inquiries via phone, email, and support channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with fluency in English and Spanish, ensuring effective communication and support for customer inquiries while adhering to compliance and privacy standards.
Highest-signal resume keywords
Fluent English And Spanish Communication SkillsCustomer Service ExperienceStrong Phone Communication SkillsAttention To DetailTelehealth Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceOrder Status ManagementSubscription ManagementDocumentation MaintenanceE-commerce Customer Service
Soft Skills
EmpathyPatienceProfessional Written Communication
Tools & Technologies
DialpadZendeskFreshdesk
Industry Keywords
Healthcare SupportPharmacy SupportCompliance RequirementsRemote Work
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, and support channels
- Assist customers with order status questions
- Support subscription and account management requests
- Help customers navigate services and available resources
- Escalate inquiries when appropriate
- Maintain accurate customer records and documentation
- Deliver empathetic and professional customer service
- Meet quality, productivity, and customer satisfaction goals
- Follow customer privacy and compliance requirements
- Support customers using approved resources, established processes, and company guidelines; do not provide medical advice
Requirements
What you’ll need- Fluent English and Spanish communication skills
- Minimum 1 year of customer service or call center experience
- Strong phone communication skills
- Professional written communication skills
- Empathy and patience when assisting customers
- Strong attention to detail
- Ability to work independently in a remote environment
- Comfortable discussing sensitive wellness-related topics professionally and respectfully
- Must have an additional screen, a headset, and a stable, wired internet connection
- Telehealth support experience (nice to have)
- Healthcare support experience (nice to have)
- Pharmacy support experience (nice to have)
- E-commerce customer service experience (nice to have)
- Experience with Dialpad, Zendesk, Freshdesk, or similar platforms (nice to have)
- All resumes must be submitted in English
- Must complete every stage of the hiring process
Benefits
Comp & perks- Paid weekly
- Company-provided laptop
- Remote work arrangement