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Resolv Global

Bilingual Customer Support Representative

Resolv Global

. Respond to customer inquiries via phone, email, and support channels .

Posted 9/21/2026full-timeRemote • MexicoJunior💰 $6 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong bilingual communication skills in English and Spanish, with a focus on delivering empathetic customer service in e-commerce and telehealth environments. Proficient in maintaining accurate records and adhering to compliance requirements while meeting productivity and customer satisfaction goals.

Highest-signal resume keywords
Bilingual Communication SkillsCustomer Service ExperienceAttention to DetailTelehealth Customer ServiceExperience with Zendesk

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceOrder ManagementAccount ManagementDocumentationE-commerce SupportTelehealth SupportCompliance AdherenceQuality AssuranceProductivity TrackingProblem Resolution
Soft Skills
EmpathyPatienceProfessional CommunicationIndependenceAttention to Detail
Tools & Technologies
DialpadZendeskFreshdeskSupport ChannelsRemote Communication Tools
Industry Keywords
E-commerceTelehealthHealthcareCustomer PrivacyCall Center

About the role

Key responsibilities & impact
  • Respond to customer inquiries via phone, email, and support channels
  • Assist customers with order status questions
  • Support subscription and account management requests
  • Help customers navigate services and available resources
  • Escalate inquiries when appropriate
  • Maintain accurate customer records and documentation
  • Deliver empathetic and professional customer service
  • Meet quality, productivity, and customer satisfaction goals
  • Follow customer privacy and compliance requirements
  • Support customers across e-commerce and telehealth-related services using approved resources, established processes, and company guidelines
  • Do not provide medical advice

Requirements

What you’ll need
  • Fluent English and Spanish communication skills
  • Minimum 1 year of customer service or call center experience
  • Strong phone communication skills
  • Professional written communication skills
  • Empathy and patience when assisting customers
  • Strong attention to detail
  • Ability to work independently in a remote environment
  • Comfortable discussing sensitive wellness-related topics professionally and respectfully
  • Additional screen, headset, and stable wired internet connection required
  • Must complete every stage of the hiring process
  • Strong written and verbal English communication skills
  • Resume must be submitted in English
  • Telehealth, healthcare, pharmacy, or e-commerce customer service experience is nice to have
  • Experience with Dialpad, Zendesk, Freshdesk, or similar platforms is nice to have

Benefits

Comp & perks
  • Paid weekly
  • Laptop provided
  • Remote work arrangement