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Bilingual Customer Support Representative
Resolv Global. Respond to customer inquiries via phone, email, and support channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong bilingual communication skills in English and Spanish, with a focus on delivering empathetic customer service and maintaining compliance with privacy requirements. Proficient in managing customer inquiries and documentation while meeting productivity and satisfaction goals.
Highest-signal resume keywords
Bilingual Communication SkillsCustomer Service ExperienceAttention to DetailEmpathy and PatienceTelehealth Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCall Center ExperienceOrder ManagementSubscription ManagementDocumentation Management
Soft Skills
EmpathyPatienceProfessional Communication
Tools & Technologies
DialpadZendeskFreshdeskRemote Work Tools
Industry Keywords
Healthcare SupportPharmacy SupportE-commerce Customer ServiceCustomer Privacy Compliance
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, and support channels
- Assist customers with order status questions
- Support subscription and account management requests
- Help customers navigate services and available resources
- Escalate inquiries when appropriate
- Maintain accurate customer records and documentation
- Deliver empathetic and professional customer service
- Meet quality, productivity, and customer satisfaction goals
- Follow all customer privacy and compliance requirements
- Support customers using approved resources, established processes, and company guidelines; this role does not provide medical advice
Requirements
What you’ll need- Fluent English and Spanish communication skills
- Minimum 1 year of customer service or call center experience
- Strong phone communication skills
- Professional written communication skills
- Empathy and patience when assisting customers
- Strong attention to detail
- Ability to work independently in a remote environment
- Comfortable discussing sensitive wellness-related topics professionally and respectfully
- Additional screen
- Headset
- Stable, wired internet connection
- All resumes must be submitted in English
- Telehealth support experience (nice to have)
- Healthcare support experience (nice to have)
- Pharmacy support experience (nice to have)
- E-commerce customer service experience (nice to have)
- Experience with Dialpad, Zendesk, Freshdesk, or similar platforms (nice to have)
Benefits
Comp & perks- Paid weekly
- Laptop provided