FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Bilingual Customer Support Representative
Resolv Global. Respond to customer inquiries via phone, email, and support channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong bilingual communication skills in English and Spanish, with a focus on delivering empathetic customer service in e-commerce and telehealth environments. Proficient in maintaining accurate records and adhering to compliance requirements while meeting productivity and customer satisfaction goals.
Highest-signal resume keywords
Bilingual Communication SkillsCustomer Service ExperienceAttention to DetailTelehealth Support ExperienceExperience with Zendesk
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceOrder ManagementAccount ManagementTelehealth SupportE-commerce Customer Service
Soft Skills
EmpathyPatienceProfessional Communication
Tools & Technologies
DialpadZendeskFreshdesk
Industry Keywords
Customer PrivacyCompliance RequirementsHealthcare SupportPharmacy Support
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, and support channels
- Assist customers with order status questions
- Support subscription and account management requests
- Help customers navigate services and available resources
- Escalate inquiries when appropriate
- Maintain accurate customer records and documentation
- Deliver empathetic and professional customer service
- Meet quality, productivity, and customer satisfaction goals
- Follow all customer privacy and compliance requirements
- Serve customers across e-commerce and telehealth-related services using approved resources, established processes, and company guidelines
Requirements
What you’ll need- Fluent English and Spanish communication skills
- Minimum 1 year of customer service or call center experience
- Strong phone communication skills
- Professional written communication skills
- Empathy and patience when assisting customers
- Strong attention to detail
- Ability to work independently in a remote environment
- Comfortable discussing sensitive wellness-related topics professionally and respectfully
- Must have an additional screen, a headset, and a stable, wired internet connection
- Telehealth support experience (nice to have)
- Healthcare support experience (nice to have)
- Pharmacy support experience (nice to have)
- E-commerce customer service experience (nice to have)
- Experience with Dialpad, Zendesk, Freshdesk, or similar platforms (nice to have)
- All resumes must be submitted in English
- Must complete every stage of the hiring process
Benefits
Comp & perks- Paid weekly
- Laptop provided