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Bilingual Customer Support Representative
Resolv Global. Respond to customer inquiries via phone, email, and support channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong bilingual communication skills in English and Spanish, with a focus on delivering empathetic customer service and maintaining compliance with privacy requirements. Proficient in managing customer inquiries and documentation while achieving quality and productivity goals in a remote environment.
Highest-signal resume keywords
Bilingual Communication SkillsCustomer Service ExperienceAttention to DetailEmpathy and PatienceExperience with Zendesk
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCall Center ExperienceOrder ManagementDocumentation ManagementTelehealth Support ExperienceHealthcare Support ExperiencePharmacy Support ExperienceE-commerce Customer Service Experience
Soft Skills
EmpathyPatienceProfessional Written CommunicationStrong Phone Communication
Tools & Technologies
DialpadZendeskFreshdesk
Industry Keywords
Customer PrivacyCompliance RequirementsRemote Work
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, and support channels
- Assist customers with order status questions
- Support subscription and account management requests
- Help customers navigate services and available resources
- Escalate inquiries when appropriate
- Maintain accurate customer records and documentation
- Deliver empathetic and professional customer service
- Meet quality, productivity, and customer satisfaction goals
- Follow all customer privacy and compliance requirements
- Support customers using approved resources, established processes, and company guidelines
- Complete every stage of the hiring process if selected, including the application form, pre-screen questionnaire, one-way video interview, live interview, and final interview
Requirements
What you’ll need- Fluent English and Spanish communication skills
- Minimum 1 year of customer service or call center experience
- Strong phone communication skills
- Professional written communication skills
- Empathy and patience when assisting customers
- Strong attention to detail
- Ability to work independently in a remote environment
- Comfortable discussing sensitive wellness-related topics professionally and respectfully
- Must have an additional screen
- Must have a headset
- Must have a stable, wired internet connection
- Experience with Dialpad, Zendesk, Freshdesk, or similar platforms is nice to have
- Telehealth support experience is nice to have
- Healthcare support experience is nice to have
- Pharmacy support experience is nice to have
- E-commerce customer service experience is nice to have
Benefits
Comp & perks- Paid weekly
- Laptop provided
- Remote work arrangement