Bilingual Patient Support Agent

Resolv Global

. Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats .

Posted 10/10/2026full-timeRemote • MexicoJunior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates full professional fluency in both English and Spanish, with strong written communication skills and a patient, empathetic communication style. Proficient in managing multiple communication channels and scheduling appointments while maintaining accurate records and supporting clinic operations.

Highest-signal resume keywords

Bilingual Communication (English & Spanish)Customer Service ExperienceCRM ExperienceAppointment SchedulingRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceAppointment SchedulingCRM SoftwareRecord KeepingCommunication Channel Management

Soft Skills

Organizational SkillsEmpathyProfessional CommunicationAttention to DetailCalm Under Pressure

Tools & Technologies

Multiple Software ToolsPhone SystemsEmail PlatformsText Messaging SystemsWeb Chat Tools

Industry Keywords

Patient SupportClient-Facing RoleRemote WorkInbound CallsOutbound Calls

About the role

Key responsibilities & impact

Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
Schedule patient appointments and manage changes or cancellations
Provide clear pre-appointment and post-appointment instructions
Follow up with patients to ensure they have needed information
Support clinic operations through coordination and administrative tasks
Maintain accurate records of patient interactions
Handle multiple communication channels simultaneously while maintaining a calm, professional tone

Requirements

What you’ll need

Full professional fluency in both English and Spanish, written and spoken
At least 1 year of experience in customer service, patient support, or a similar client-facing role
Proven experience working in a fully remote role
Strong written communication skills with attention to grammar and clarity
Comfortable learning and navigating multiple software tools and platforms
Stable internet connection and a dedicated, quiet home workspace
Strong organizational skills and ability to manage multiple tasks at once
Patient, empathetic, and professional communication style
Currently residing in Mexico
CRM experience
Appointment scheduling experience
Experience with inbound and outbound phone calls, email, text messages, and web chat
Must have an additional screen, a headset, and a stable, wired internet connection
Must complete every stage of the hiring process
Background check may be required for shortlisted candidates
Resumes must be submitted in English

Benefits

Comp & perks

Paid weekly in arrears
Laptop provided
Fully remote work