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Bilingual Patient Support Agent
Resolv Global. Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates full professional fluency in both English and Spanish, with strong written communication skills and a patient, empathetic communication style. Proficient in managing multiple communication channels and scheduling appointments while maintaining accurate records and supporting clinic operations.
Highest-signal resume keywords
Bilingual Communication (English & Spanish)Customer Service ExperienceCRM ExperienceAppointment Scheduling ExperienceRemote Work Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceAppointment SchedulingCRM SoftwareRecord KeepingCommunication Channel Management
Soft Skills
Organizational SkillsEmpathyProfessional CommunicationAttention to DetailCalm Under Pressure
Tools & Technologies
EmailPhone SystemsWeb Chat PlatformsText Messaging ToolsSoftware Navigation
Industry Keywords
Patient SupportClient-Facing RoleRemote WorkBackground CheckStable Internet Connection
About the role
Key responsibilities & impact- Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
- Schedule patient appointments and manage changes or cancellations
- Provide clear pre-appointment and post-appointment instructions
- Follow up with patients to ensure they have needed information
- Support clinic operations with coordination and administrative tasks
- Maintain accurate records of patient interactions
- Handle multiple communication channels simultaneously while maintaining a calm, professional tone
Requirements
What you’ll need- Full professional fluency in both English and Spanish, written and spoken
- At least 1 year of experience in customer service, patient support, or a similar client-facing role
- Proven experience working in a fully remote role
- Strong written communication skills with attention to grammar and clarity
- Comfortable learning and navigating multiple software tools and platforms
- Stable internet connection and a dedicated, quiet home workspace
- Strong organizational skills and ability to manage multiple tasks at once
- Patient, empathetic, and professional communication style at all times
- Currently residing in Mexico
- CRM experience
- Appointment scheduling experience
- Inbound and outbound phone calls, email, text messages, and web chat experience
- Additional screen and headset required
- Must have a stable, wired internet connection
- Applications and resumes must be submitted in English
- Must complete every stage of the hiring process
- Successful completion of applicable background check may be required for shortlisted candidates
Benefits
Comp & perks- Paid weekly in arrears
- Laptop provided