Bilingual Patient Support Agent

Resolv Global

. Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats .

Posted 10/10/2026full-timeRemote • MexicoJunior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates full professional fluency in both English and Spanish, with strong written communication skills and a patient, empathetic communication style. Proficient in managing multiple tasks and communication channels while supporting clinic operations and maintaining accurate patient records.

Highest-signal resume keywords

Customer Service ExperienceFluency In English And SpanishCRM ExperienceAppointment Scheduling ExperienceRemote Work Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SupportAppointment SchedulingRecord KeepingCommunication Channel ManagementBackground Check Process

Soft Skills

Strong Organizational SkillsEmpathetic CommunicationProfessional Communication Style

Tools & Technologies

CRM SoftwareCommunication ToolsVideo Interview Platforms

Industry Keywords

Patient InquiriesInbound And Outbound CallsEmail CommunicationText MessagingWeb Chat

About the role

Key responsibilities & impact

Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
Schedule patient appointments and manage changes or cancellations
Provide patients with clear pre-appointment and post-appointment instructions
Follow up with patients as needed to ensure they have the information they need
Support clinic operations with coordination and administrative tasks
Maintain accurate records of all patient interactions
Handle multiple communication channels at the same time while keeping a calm, professional tone throughout
Complete every stage of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check

Requirements

What you’ll need

Full professional fluency in both English and Spanish, written and spoken
At least 1 year of experience in customer service, patient support, or a similar client-facing role
Proven experience working in a fully remote role
Strong written communication skills with attention to grammar and clarity
Comfortable learning and navigating multiple software tools and platforms
A stable internet connection and a dedicated, quiet home workspace
Strong organizational skills and the ability to manage multiple tasks at once
A patient, empathetic, and professional communication style at all times
Currently residing in Mexico
CRM experience
Appointment scheduling experience
Inbound and outbound phone calls, email, text messages, and web chat experience
Additional screen, headset, and stable, wired internet connection required
Applications and resumes must be submitted in English
Successful completion of the applicable background check may be required for shortlisted candidates

Benefits

Comp & perks

Paid weekly in arrears
Laptop provided