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Bilingual Patient Support Agent
Resolv Global. Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates full professional fluency in both English and Spanish, with strong written communication skills and a patient, empathetic communication style. Proficient in managing multiple tasks and communication channels while supporting clinic operations and patient interactions.
Highest-signal resume keywords
Bilingual CommunicationCustomer Service ExperienceCRM ExperienceAppointment SchedulingRemote Work Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServicePatient SupportAppointment SchedulingCRMInbound Phone CallsOutbound Phone CallsEmail CommunicationText MessagingWeb ChatRecord Keeping
Soft Skills
Strong Written CommunicationOrganizational SkillsEmpathyProfessionalismCalm Under Pressure
Tools & Technologies
Multiple Software ToolsCommunication Platforms
Industry Keywords
Patient InquiriesClinic OperationsRemote RoleBackground CheckHiring Process
About the role
Key responsibilities & impact- Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
- Schedule patient appointments and manage changes or cancellations
- Provide patients with clear pre-appointment and post-appointment instructions
- Follow up with patients as needed to ensure they have the information they need
- Support clinic operations with coordination and administrative tasks
- Maintain accurate records of all patient interactions
- Handle multiple communication channels simultaneously while maintaining a calm, professional tone
- Complete all stages of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check
Requirements
What you’ll need- Full professional fluency in both English and Spanish, written and spoken
- At least 1 year of experience in customer service, patient support, or a similar client-facing role
- Proven experience working in a fully remote role
- Strong written communication skills with attention to grammar and clarity
- Comfortable learning and navigating multiple software tools and platforms
- A stable internet connection and a dedicated, quiet home workspace
- Strong organizational skills and the ability to manage multiple tasks at once
- A patient, empathetic, and professional communication style at all times
- Currently residing in Mexico
- CRM experience
- Appointment scheduling experience
- Inbound and outbound phone calls, email, text messages, and web chat experience
- Additional screen, headset, and stable, wired internet connection
- Resume submitted in English
- Completion of every stage of the hiring process
- Successful completion of an applicable background check, if required
Benefits
Comp & perks- Paid weekly in arrears
- Laptop provided