Bilingual Patient Support Agent

Resolv Global

. Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats .

Posted 10/10/2026full-timeRemote • MexicoJunior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates full professional fluency in both English and Spanish, with strong written communication skills and a patient, empathetic communication style. Proficient in managing multiple tasks and communication channels while supporting clinic operations and ensuring accurate patient interactions.

Highest-signal resume keywords

Bilingual Communication (English & Spanish)Customer Service ExperienceCRM ExperienceAppointment SchedulingRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServicePatient SupportAppointment SchedulingCRM SoftwareRecord Keeping

Soft Skills

Strong Written CommunicationOrganizational SkillsEmpathyProfessionalismCalm Communication

Tools & Technologies

Multiple Software ToolsCommunication Platforms

Industry Keywords

Patient InquiriesInbound CallsOutbound CallsEmail CommunicationWeb Chat

About the role

Key responsibilities & impact

Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
Schedule patient appointments and manage changes or cancellations
Provide patients with clear pre-appointment and post-appointment instructions
Follow up with patients as needed to ensure they have the information they need
Support clinic operations with coordination and administrative tasks
Maintain accurate records of all patient interactions
Handle multiple communication channels simultaneously while maintaining a calm, professional tone
Complete all stages of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check

Requirements

What you’ll need

Full professional fluency in both English and Spanish, written and spoken
At least 1 year of experience in customer service, patient support, or a similar client-facing role
Proven experience working in a fully remote role
Strong written communication skills with attention to grammar and clarity
Comfortable learning and navigating multiple software tools and platforms
A stable internet connection and a dedicated, quiet home workspace
Strong organizational skills and the ability to manage multiple tasks at once
A patient, empathetic, and professional communication style at all times
Currently residing in Mexico
CRM experience
Appointment scheduling experience
Inbound and outbound phone calls, email, text messages, and web chat experience
Must have an additional screen, a headset, and a stable, wired internet connection
Applications and resumes must be submitted in English
Must complete every stage of the hiring process
Background check may be required for shortlisted candidates; employment subject to successful completion

Benefits

Comp & perks

Paid weekly in arrears
Laptop provided