Bilingual Training Specialist

Resolv Global

. Deliver engaging and structured training to new customer experience representatives .

Posted 10/3/2026full-timeRemote • MexicoJunior💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering engaging training for customer experience representatives, utilizing varied teaching approaches to accommodate different learning styles. Proficient in facilitating virtual training sessions and providing constructive feedback while maintaining accurate training records.

Highest-signal resume keywords

BPO/Contact Center Training ExperienceHealthcare/Medical Customer ExperienceBilingual in English and SpanishStrong Presentation and Communication SkillsTech-Savvy with Microsoft Teams / Office 365

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DeliveryKnowledge ChecksCoachingOrganizational SkillsAttention to DetailVirtual Training FacilitationProcess ExplanationAdaptability to ChangeRemote Work ExperienceCustomer Service Training

Soft Skills

PatientApproachableTeam-Player MentalityStrong Communication Skills

Tools & Technologies

Windows 11 PC16 GB RAMDual MonitorsWebcamWired USB HeadsetFibre InternetWired Ethernet ConnectionBackup Power Solution

Industry Keywords

Customer ExperienceTraining RecordsLearning EnvironmentIndependent ContractorU.S. Business Hours

About the role

Key responsibilities & impact

Deliver engaging and structured training to new customer experience representatives
Facilitate virtual training sessions
Explain processes, procedures, systems, and customer service expectations
Use varied teaching approaches for different learning styles
Monitor learner understanding and identify knowledge gaps
Conduct knowledge checks, exercises, role plays, and practical activities
Provide constructive feedback and coaching
Support learners requiring additional guidance
Prepare new hires for transition from training into production
Collaborate with Team Leads and leadership to support learner readiness
Maintain accurate training records and communicate learner progress
Adapt training delivery when processes, systems, or requirements change
Create a positive, professional, and accountable learning environment

Requirements

What you’ll need

Previous BPO/contact center training experience
Healthcare/medical customer experience is essential
Previous experience delivering training to customer service/contact center teams
At least 1 year of previous remote work experience
Fully bilingual in English and Spanish
Excellent spoken and written English
Strong presentation and communication skills
Confident delivering training virtually
Tech-savvy and comfortable learning new systems and platforms
Strong organizational skills and attention to detail
Patient, approachable, and able to coach different types of learners
Strong team-player mentality
Comfortable working U.S. business hours
Available to start immediately
Reliable computer, internet connection, headset, and suitable remote workspace
Comfortable working as an Independent Contractor
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam and wired USB headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Backup power solution
Microsoft Teams / Office 365
Must be a Mexican national currently residing in México
All resumes must be submitted in English
Must complete all stages of the hiring process, including background check

Benefits

Comp & perks

Paid weekly in arrears
Paid training
Fully remote work setup